Duty Manager

Recruiter
YHA - HQ
Location
Bath
Salary
£20,288 per year + Benefits
Posted
09 Feb 2018
Closes
09 Mar 2018
Ref
YHA1833
Contact
YHA Bath Manager .
Sector
Hotel
Contract Type
Permanent
Hours
Full Time
Job Level
Experienced

A fantastic opportunity has arisen for a self-motivated, driven and enthusiastic individual to join our team as Duty Manager.

Duty Managers will need to:

  • Manage the delivery of customer service, encouraging all employees to deliver a five star experience
  • Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
  • Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
  • Support the manager in to report and comply with YHA's budget control expenditure and income

In order to be a great Duty Manager we are looking for people who:

  • Have previous experience in leading teams, developing and mentoring others
  • Show a good understanding of YHA, the hospitality industry and current tourist industry standards
  • Have proven ability to manage high-pressured environments
  • Put the customer at the heart of everything we do
  • Previous experience in delivering activities/an interest in doing so would be desirable

You'll work hard for us and here's what we'll offer in return:

  • Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops....
  • Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation...
  • Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!

Please Note: If sufficient applications have been received then the advert may close early.

Please Note: We are aiming to interview for this position on 19th February

Additional Information:

Job start date: 2018/03/19

Job end date:

No. of Vacancies: 2

Working hours: 25

Accommodation is not provided as part of the contract

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