Junior Employee Support Officer

Giant Group
London (Greater)
£18,000 per annum
08 Feb 2018
08 Mar 2018
Contract Type
Full Time
Job Level

Giant Group has an exciting opportunity for a Junior Employee Support Officer to join their team based in Canary Wharf, London. You will be on a full time, permanent basis, with a highly competitive salary of £18,000 per annum + Bonus.

At giant, we provide compliance driven global workforce management solutions using unrivalled technology and smart managed services. Our long-term clients – since 1992 and ongoing – include Page Group and Barclays Bank. Our assets? A gift for software, an unfailing commitment to compliance and decades of experience.  

With giant umbrella, we help thousands of independent contractors make the most of their income. With a smart mix of expertise, compliance, technology and care, contractors tap into our 25+ years of award-winning experience. We help contractors achieve professional independence with all the benefits of being an employee including giant advantage, our award-winning employee benefits scheme.

Key Responsibilities of the Junior Employee Support Officer

As the Junior Employee Support Officer, you will be liaising with our customers to successfully improve on the issues, complaints, and inquiries we receive while maintaining and providing customer satisfaction at the core of every decision and behaviour.

You will play an integral role as the Junior Employee Support Officer and have an excellent professional and friendly attitude and develop a rapport with our customers over the phone. 

Knowledge and Skills needed to become our Junior Employee Support Officer

- Experience of having worked within a customer service environment

- Ability to multi-task, set priorities and manage time effectively

- Strong problem-solving abilities 

- Strong phone and verbal communication skills along with active listening

At giant we actively recruit apprentices and graduates into our robust engagement programme. The Leadership Team values and promotes high employee engagement and a strong commitment to people development. As one of the best in the business who wins awards, giant is proud of its reputation and achievements.

Benefits of becoming our Junior Employee Support Officer

- Personal development and training with defined career progression

- Award-winning employee reward scheme, giant advantage

- Matched pension scheme

- Cycle to work, childcare and car salary sacrifice schemes – saving you £000s per annum

- Social events, monthly fruit Friday, weekly dress down Friday, office games (table tennis, pool and table football)

Closing date: 21st February 2018

If you feel you are the right candidate for the role as our Junior Employee Support Officer, then please click ‘apply’ now! We’d love to hear from you!

We are committed to equal opportunities in employment and we welcome all applications who meet the minimum criteria for the job vacancy and to consider them on their abilities

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