5* Hotel Receptionist
Dakota Deluxe Leeds are seeking an outgoing personality and organised individual for the role of full-time Receptionist. Currently the city's number 1 hotel on Trip Advisor, we are a luxury city-centre hotel with 84-bedrooms including 6 suites, a destination cocktail Bar and brasserie-style Grill located between Greek St and Russell St.
Dakota is a lifestyle brand developed for the independent thinking, discerning traveller. We attract individuals who are passionate about service and like to do the simple things brilliantly. We currently have three hotels in Scotland in addition to our new-build property in Leeds.
CONTRACT AND PAY RATE
The role carries a 40 hour permanent contract and is suitable for an individual seeking flexible shift work; working any 5 days from 7, with shift times typically being 6:45am-3:15pm and 2pm-11pm. The gross annual salary is £17,000 on a monthly basis.
As the face of Dakota, Receptionists must have a genuine warmth and a passion for delivering authentic hospitality. Job responsibilities include:
–To carry out Reception duties including welcoming guests to Dakota, checking in guests, carrying out ad hoc requests, making bedroom and table reservations, light Housekeeping tasks, checking out guests, and handling guest billing.
–To have a comprehensive knowledge of the Front Office computer systems.
–Provide a consistently excellent level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
–Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
–Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to room.
–Ensure the telephone is answered immediately and within 3 rings in a professional manner eg. ‘Good morning Dakota’ and administration tasks.
As well as having a desire to learn and an enthusiasm for the role and full training will be given. The successful applicant will have/be:
–At least 1 year working experience as a hotel receptionist.
–At least 1 year working experience in food and beverage environment. (waiter/waitress)
–Successful candidates will have an outgoing personality and be confident in providing dynamic service.
–Be flexible in working shift patterns required.
For more information on our luxury hotel, please visit our website and our Trip Advisor. To apply, please email us your covering letter and C.V.