Customer Service Adviser

Location
England, Dorset, Bournemouth
Salary
Negotiable
Posted
06 Feb 2018
Closes
07 Apr 2018
Ref
NL/931916
Contact
Natalia Leskovskaja
Contract Type
Permanent
Hours
Full Time
Job Level
Entry level
Language
English

Contact Details
An amazing opportunity arisen with a well established, fast growing company in Bournemouth. They currently looking for a Customer Service Adviser to join they team due to expansion.

The successful Customer Service Adviser candidate will provide excellent service and first line support to customers. You will ensure that customers are dealt with in a friendly and professional manner, as well as maintaining accuracy and providing customers with the information that they require.

Main duties and responsibilities:

*Providing first line support for customers - both on email and on the phone
*Creating rapport with customers, ensuring an open, honest and transparent service is maintained
*Ensuring that all data protection and confidentiality requirements are adhered to
*Taking part in ongoing training and development in order to attain and maintain the highest competency levels
*First line handling of complaints, supported by the Escalations team
*Undertaking delegated tasks by Customer Services Team Leader

You will need:
*Demonstrable customer service experience
*To be a confident communicator - both written and verbal
*To be patient, calm and professional
*The ability to work as part of a team
*Ability to think on your feet and prioritise tasks
*Previous experience of Microsoft Office tools such as Word and Excel

Location: Bournemouth
Salary: Depending on experience
Working hours: Monday - Thursday 9 - 5.30 and Friday 9 - 5 (no evenings, no weekends)
Exceptional Development Opportunities
Fantastic working environment in offices
30 days' holiday (inclusive of public holidays)
Employee Assistance Programme
Pension Contribution Plan
Discount Parking option
Free hot and cold drinks, and fruit bowls replenished daily

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