Assistant Night Manager Hotel
Due to internal promotion, we are looking for a person to join the Threadneedles team as Assistant Night Manager at earliest convenience.
The shift is patterned on 12 hours shift with 4 working days and 4 days OFF. We offer competitive benefits with 20 holidays, in house meal, uniform (Except shoes) and Marriott Employee preferential room rate available in Marriott hotels worldwide.
Your main Duties:
> Greeting guest at anytime
> Ensuring guest are roomed properly
> Ensuring security walk around are processed by team members
> Accommodate drinks in the Lobby for in house guest during the night.
> Ensuring at anytime Marriott Autograph collection standards'
> Providing wake up call to our guest
> Providing guest with accurate local and transport information.
> Processing check-in and check-out as per standard
> Ensuring Health & Safety of the hotel during the night and be able to process full evacuation if need.
> Answering guest emailed and calls over night
> Dealing with customer request and complaint in high level of efficiency.
> Processing nights reports and assist on accounting part.
> Handover with the Duty Manager
> Ensuring an efficiency on employee sickness reported to appropriate manager.
> Ensuring the day is ready to run smoothly.
> The shift is during night and time to time to be during day time.
> Full time position.
> The position will be on covering the night manager 4 nights a week and ensuring a full respect of Night Manager and Front Office Manager request in regards of operations.
> Previous experience in 5-stars or 4-stars hospitality require
> Previous experience with dealing with complaint required
> Male or Female aged of 25 and above.
> Fully eligible to work in the UK
> No restriction on working night shift.
> Professional with perfect English spoken and understanding.
> Knowledge of Marsha and Opera experience preferred.
> This will be your permanent job.
> You want to learn and progress. Threadneedles is part of Marriott Autograph Collection with internal training and development.
> You have the positive and to do attitude.
The Threadneedles is a franchise 74 bedrooms hotel part of Marriott Autograph Collection and YTL group. The hotel is located on the former original City & Midland Bank from the 1856 with original glass handmade dome in the lobby reception as well as some door frame. We are a listed building. We offer 3 meeting rooms; In room dinning 24/7. Our Oyster Bar is open on daily basis and our guest can enjoy the Marco Pierre White Bank restaurant for Breakfast, lunch and dinner.