SEASONAL RETAIL SALES AND RESERVATIONS TEAM MEMBER

Location
60 High Street, EH1 1TB, Edinburgh
Salary
tbc
Posted
03 Feb 2018
Closes
04 Apr 2018
Sector
Tourism
Hours
Full Time

ROLE SPECIFICATION

* Maximise conversion of retail, agent, telesales and e-mail originated enquiries to confirmed and fully paid bookings

* Provide excellent customer service – this includes customer needs assessment, meeting quality standards and evaluation of customer satisfaction

* Contribute to overall team performance – showing initiative, being pro-active and able to build and maintain positive working relationships

SKILLS REQUIRED:

Excellent communication and interpersonal skills
Customer service orientation
Active listening
Teamwork
Problem-solving
Adaptability and flexibility
Decision making
Technical skills
Language skills (desirable) 

MAIN RESPONSIBILITIES:

* Respond to enquiries – face to face, telephone, e-mail, live chat, Facebook 
* Provide accurate product and local area knowledge and inspirational advice to all visitors     
* Customer check-in and enquiries
* Complete administration tasks (e.g. tour preparation, post departure)
* Sale and promotion of company products & 3rd party sales including Edinburgh attractions 
* Effective communication between Retail and other divisions 
* Maintaining positive relationships with agents and other external contacts
* Ensure constant supply of customer information materials is available
* Office and shop presentation and organisation
* Other duties as directed

Work Pattern:

5 out of 7 days, Monday-Sunday, shift work

40 hours a week

*Additional days/hours at peak times may be required as well as evening and weekend work. 

Qualifications:
No formal qualifications required, however knowledge of IT, customer service skills, sales and travel experience will be very useful in the role. Second language beneficial.

Training:
Full training, as well as on-tour familiarisation and in-house computer system training, will be provided.

 

If you are interested in working for an award-winning company,

then please fill out an application form on our recruitment page! 

 

START DATE:
2nd April 2018

CLOSING DATE TO APPLY: 23rd February 2018
Please note that only successful candidates selected for interviews will be contacted.

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