Customer Services After Sales Advisor – Vehicle - Automotive - Cars

AWD Online
Ipswich, Suffolk, East England
£18,000 - £21,000 per annum + Benefits
02 Feb 2018
03 Mar 2018
Contract Type
Full Time

Vehicle Customer Services After Sales Advisor that is friendly, professional and passionate about providing a first-class customer experience is required for one of the country’s fastest growing, High-End Used Motor Vehicle Dealerships in the Ipswich, Suffolk, East England area.

SALARY: £18,000 - £21,000 per annum + Benefits (includes: Pension, Free Parking and Staff Discounts that include Car Servicing and Repair)

** Join One of the Country’s Fastest Growing Motor Vehicle Dealerships **

** Excellent Career Development Opportunities **

PLEASE NOTE: Full Driving Licence Required


  • Are you interested in working in a professional friendly aftersales team where your skills and knowledge are appreciated?

If you can answer ‘YES’ to this question, then we have the role for you that is both interesting and varied within a small welcoming team.


We have a fantastic new job opportunity for a Vehicle Customer Services After Sales Advisor that is friendly, professional and passionate about providing a first-class customer experience.

Working as the Vehicle Customer Services After Sales Advisor you will have a varied role from booking services, MOTs, liaising with customers, Vehicle Technicians, Sales Teams, and warranty companies, provide estimates, collect payments and arrange courtesy cars.

As a successful candidate, you will have an excellent opportunity to join one of the Country’s fastest growing Used Motor Vehicle Dealerships and play a pivotal role in this prestigious site in Ipswich, Suffolk, East England.


If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.


Your duties and responsibilities as the Vehicle Customer Services After Sales Advisor:

  • Establishing a clear understanding of symptoms/problems the customer is experiencing with their vehicle and liaise accordingly with the Technicians
  • Booking in vehicle services and MOTs
  • Advising customers of technical queries/issues - dealing with them over the phone and face to face.  Communicating technical information in a clear and concise way
  • Advising of and selling additional work required to be carried out
  • Liaison with the Sales Teams and Workshop, suppliers and warranty companies
  • Maintaining up to date documentation
  • Ensuring the workshop time is fully utilised, calculating charges for parts, labour, service repairs and providing necessary estimates to customers. Finalising the outcome with the customer and collecting payment
  • Taking bookings for courtesy cars and checking them in and out with each customer


As the Vehicle Customer Services After Sales Advisor you will have the following skills and experience:

  • Previous experience within a vehicle After-Sales / Service Adviser role
  • Have a passion for providing complete customer satisfaction
  • Excellent written and verbal communication skills and be courteous and professional at all times
  • Strong IT skills and be self-motivated, knowledge of Pinnacle or other Dealer Management System would be advantageous
  • A full driving licence is essential (Due to insurance purposes, this vacancy is only open to applicants 21 years old and above)


To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

Full-Time, Permanent Retail Jobs, Careers and vacancies. Recruitment in Ipswich, Suffolk, East England


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