Outbound Supporter Caller - Greenpeace UK

Recruiter
Jerry
Location
London (Central), London (Greater)
Salary
£15,912 PA
Posted
02 Feb 2018
Closes
03 Apr 2018
Ref
GPPhone
Sector
Charity
Contract Type
Sub Contractor
Hours
Part Time
Job Level
Entry level
Language
English

Contact Details

Outbound Supporter Caller –

·         Salary: £15,912 per annum

·         Hours:  30 hours / 4 days per week

·         25 days paid holiday

·         Contract: 3 month rolling

 

Greenpeace have a new position available for an Outbound Supporter Callers to work in their head office in Islington, London!

As a Greenpeace outbound caller you will be part of a small but dynamic in-house telephone team making calls to our existing supporters. The role will involve making a variety of outbound calls which range from Welcome and Thank you calls to talking to supporters about leaving a legacy to Greenpeace in their will.

The team sits within the Supporter Relations department; our vision is to keep supporters inspired and engaged with Greenpeace and to maintain relationships that will last a lifetime.

The main duties of the role will be;

  • Welcome new financial supporters and ensure that their first contact with Greenpeace is a positive and inspiring experience.
  • Call existing supporters to thank them for their ongoing financial commitment.
  • Call long term supporters to gauge their interest in leaving a gift to Greenpeace in their will and to provide them with relevant information.
  • Negotiate with supporters who are considering cancelling their donation using information about our campaigns to inspire and motivate them to continue their support
  • One off calling campaigns as specified by the Supporter Relations manager
  • Ensure that mandatory elements of the calling script are followed.
  • Update the supporter database with accurate information
  • Process donations, change of details and add mailing preferences
  • Record type and volume of enquiries fulfilled and keep statistics as required
  • Handle supporter’s data sensitively and in accordance with the data protection act.
  • Gather and record both positive and negative feedback from supporters.
  • Raise any issues or trends with the Supporter Relations manager.

You will be a key part of the Supporter Relations Team and contribute in a proactive manner to help Greenpeace achieve its campaign targets assisting them in the amazing work that they do!

About you

You will ideally have experience in making a large volume of calls and the ability to inspire and motivate supporters on a consistent basis!

You will have experience in telephone, or face to face fundraising

You will also have had good attention to detail and have a good working knowledge of Microsoft applications i.e. Excel, Word and also Googledocs.

You will have a good working knowledge of databases and ability accurately input information.

The working hours will be between 9am and 6pm 4 days per week

To apply, upload your CV with a phone number and we will call you back.

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