Outbound Supporter Caller - Greenpeace UK

London (Central), London (Greater)
£15,912 PA
02 Feb 2018
03 Apr 2018
Contract Type
Sub Contractor
Part Time
Job Level
Entry level

Contact Details

Outbound Supporter Caller –

·         Salary: £15,912 per annum

·         Hours:  30 hours / 4 days per week

·         25 days paid holiday

·         Contract: 3 month rolling


Greenpeace have a new position available for an Outbound Supporter Callers to work in their head office in Islington, London!

As a Greenpeace outbound caller you will be part of a small but dynamic in-house telephone team making calls to our existing supporters. The role will involve making a variety of outbound calls which range from Welcome and Thank you calls to talking to supporters about leaving a legacy to Greenpeace in their will.

The team sits within the Supporter Relations department; our vision is to keep supporters inspired and engaged with Greenpeace and to maintain relationships that will last a lifetime.

The main duties of the role will be;

  • Welcome new financial supporters and ensure that their first contact with Greenpeace is a positive and inspiring experience.
  • Call existing supporters to thank them for their ongoing financial commitment.
  • Call long term supporters to gauge their interest in leaving a gift to Greenpeace in their will and to provide them with relevant information.
  • Negotiate with supporters who are considering cancelling their donation using information about our campaigns to inspire and motivate them to continue their support
  • One off calling campaigns as specified by the Supporter Relations manager
  • Ensure that mandatory elements of the calling script are followed.
  • Update the supporter database with accurate information
  • Process donations, change of details and add mailing preferences
  • Record type and volume of enquiries fulfilled and keep statistics as required
  • Handle supporter’s data sensitively and in accordance with the data protection act.
  • Gather and record both positive and negative feedback from supporters.
  • Raise any issues or trends with the Supporter Relations manager.

You will be a key part of the Supporter Relations Team and contribute in a proactive manner to help Greenpeace achieve its campaign targets assisting them in the amazing work that they do!

About you

You will ideally have experience in making a large volume of calls and the ability to inspire and motivate supporters on a consistent basis!

You will have experience in telephone, or face to face fundraising

You will also have had good attention to detail and have a good working knowledge of Microsoft applications i.e. Excel, Word and also Googledocs.

You will have a good working knowledge of databases and ability accurately input information.

The working hours will be between 9am and 6pm 4 days per week

To apply, upload your CV with a phone number and we will call you back.

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