Cleaning Manager

Kingston Upon Thames (London Borough), London (Greater)
01 Feb 2018
02 Apr 2018
Retail & FMCG
Contract Type
Full Time
Job Level

Contact Details

Our Client is looking for a Cleaning Manager work for one of our clients in the Kingston area. Working on a shift pattern with Sundays off. Helping with Rotas and holidays Weekly audits are included in this role. Cleaning management experience background required. Major Accountability's

• To demonstrate the TC values and lead by example at all times.

• To manage and deliver the weekly hours budget.

• To manage the cleaning /de-kit/pallet management/Recoup schedules and rota to ensure all areas are serviced on time to standards and specification.

• To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications.

• To complete audits accurately and on time, carrying out any resolution actions identified within timescales.

• To complete and process all necessary paperwork accurately and on time, providing ‘sign off’ for completed tasks as required. • To ensure all cleaning materials and machinery are available, in good working order and used in a safe manner.

• To ensure all periodical cleans are completed to the required specification and timescale and signed off by the customer.

• To support delivery of the multiservice schedule where appropriate and necessary.

• To ensure all staff have the correct uniform and are dressed appropriately to reflect the TC brand.

• To manage the recruitment process for multi service colleagues ensuring adherence to TC recruitment processes and standards at all times.

• To manage the performance of staff in consultation with an appropriate HR representative, taking necessary actions to develop staff or improve performance

• To ensure the payment of staff correctly and on time every time by following all company time and pay processing requirements. • To manage all HR and Employee relations issues in accordance with the company HR Policies and in consultation with an appropriate HR representative, recognising and valuing diversity in all cases

• To train and induct all staff in their role, the standards expected, the TC values and company policies, procedures and guidelines • To ensure all staff are trained in, and adhere to, Health and Safety and COSHH policies and procedures

• To adhere to all company processes, policies and procedures Key Relationships (Detail the key internal and external relationships for this role to perform effectively)

• Customer – staff, managers and customers • Multi service colleagues

• FM Managers/Supervisors • Maintenance team • Support office Departments Job Dimensions

• Weekly hours budget

• Team of multi service colleagues • Periodic afternoon/evening site visits to ensure engagement with housekeeper staff, cleaning and multi service operatives. Behavioural Competencies:- Competency Work Level 2 Driving Results • Is cost conscious e.g. maximises productivity and minimises waste

• Takes ownership for individual performance and responsibility for achieving goals

• Meets commitments to others • Learns from mistakes and applies learning

• Demonstrates a commitment to continual improvement • Plans and prioritises tasks effectively Customer Focus • Able to identify who their customers are

• Asks their customer questions to determine their needs

• Offers solutions to customer requests

• Delivers to meet their customer needs

• Follows through customer complaints promptly

• Is able to explain the impact of their own customer relationships Teamwork • Supports and encourages others • Works collaboratively with others

• Treats everyone with professional respect • Shares ideas and information

• Understands impact of their behaviour on team Communicating Effectively

• Listens attentively • Is able to influence their immediate customers • Uses plain language to express thoughts

• Speaks clearly and checks understanding

• Passes on and shares relevant information in a timely way

• Uses open questions, probes to find out more

• Uses the most effective method to deliver a message Managing Change

• Deals effectively and positively with changing circumstances

• Adapts ideas used successfully elsewhere rather than reinventing

• Is willing to try new tasks and ways of working Role Requirements: Detail qualifications and experience needed to perform in the role • Excellent written and verbal communication skills

• Previous experience of managing a team • Sound knowledge of Health and Safety and COSHH legislation Other responsibilities:

• To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.

• To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.

• To comply with the requirements of the Data Protection Act. • To comply with the company’s policies on equal opportunities.  

Apply for Cleaning Manager

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

By applying for a job listed on Gumtree Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs