Instore Manager

Southwark, London (Greater)
£9.00 per hour
01 Feb 2018
28 Feb 2018
Retail & FMCG
Contract Type
Full Time
Job Level

Contact Details

Job Title: In-Store Manager Department: Operations Reporting to

: Area Manager Place of Work: On site Job Purpose To manage a team of cleaning operatives and housekeepers and ensure service delivery standards and specifications are met and within budget, therefore delivering “green” audits. Major Accountabilities

• To demonstrate the TC values and lead by example at all times.

• To manage and deliver the weekly hours budget.

• To manage the cleaning schedule and rota to ensure all areas are cleaned on time to standards and specification.

• To develop and maintain the relationship with the customer to ensure their expectations are met whilst working within defined specifications.

• To complete audits accurately and on time, carrying out any resolution actions identified within timescales.

• To complete and process all necessary paperwork accurately and on time, providing ‘sign off’ for completed tasks as required.

• To ensure all cleaning materials and machinery are available, in good working order and used in a safe manner.

• To ensure all periodical cleans are completed to the required specification and timescale and signed off by the customer.

• To support delivery of the cleaning schedule where appropriate and necessary.

• To ensure all staff have the correct uniform and are dressed appropriately to reflect the TC brand.

• To manage the recruitment process for cleaning operatives and housekeepers, ensuring adherence to TC recruitment processes and standards at all times.

• To manage the performance of staff in consultation with an appropriate HR representative, taking necessary actions to develop staff or improve performance

• To ensure the payment of staff correctly and on time every time by following all company time and pay processing requirements.

• To manage all HR and Employee relations issues in accordance with the company HR Policies and in consultation with an appropriate HR representative, recognising and valuing diversity in all cases

• To train and induct all staff in their role, the standards expected, the TC values and company policies, procedures and guidelines • To ensure all staff are trained in, and adhere to, Health and Safety and COSHH policies and procedures

• To adhere to all company processes, policies and procedures Key Relationships  • Customer – staff, managers and customers

• Cleaning Operatives/Housekeepers • Area Managers • Maintenance team • Head office payroll Job Dimensions (Indicate key facts and figures relevant to the role, such as no. of direct reports, financial responsibility etc) • Weekly hours budget

• Team of cleaning operatives and housekeepers • Periodic afternoon/evening site visits to ensure engagement with housekeeper staff Behavioural Competencies:- Competency Work Level 2 Driving Results

• Is cost conscious e.g. maximises productivity and minimises waste

• Takes ownership for individual performance and responsibility for achieving goals

• Meets commitments to others • Learns from mistakes and applies learning

• Demonstrates a commitment to continual improvement

• Plans and prioritises tasks effectively Customer Focus • Able to identify who their customers are

• Asks their customer questions to determine their needs • Offers solutions to customer requests

• Delivers to meet their customer needs

• Follows through customer complaints promptly

• Is able to explain the impact of their own customer relationships Teamwork

• Supports and encourages others • Works collaboratively with others

• Treats everyone with professional respect •

Shares ideas and information • Understands impact of their behaviour on team Communicating Effectively • Listens attentively

• Is able to influence their immediate customers • Uses plain language to express thoughts

• Speaks clearly and checks understanding

• Passes on and shares relevant information in a timely way • Uses open questions, probes to find out more

• Uses the most effective method to deliver a message Managing Change

• Deals effectively and positively with changing circumstances

• Adapts ideas used successfully elsewhere rather than reinventing • Is willing to try new tasks and ways of working Role Requirements: Detail qualifications and experience needed to perform in the role

• Excellent written and verbal communication skills

• Previous experience of managing a team

• Sound knowledge of Health and Safety and COSHH legislation Other responsibilities:

• To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.

• To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.

• To comply with the requirements of the Data Protection Act.

• To comply with the company’s policies on equal opportunities.

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