Luxury Fashion Advisor

6 days left

Location
Greenwich, London, England
Salary
Up to £10 per hour
Posted
31 Jan 2018
Closes
28 Feb 2018
Ref
AU310118A
Contact
Recruitment
Contract Type
Contract
Hours
Full Time
Job Level
Experienced

Contact Details

An established global Internet retailer is looking for a Luxury Fashion Advisor to join the team on a temporary ongoing basis. With an expanding domestic and global market and revenues increasing month on month we require an exceptional individual to truly help us continue being a successful force in online retail.

Responsibilities:

  • Ensuring outbound orders are processed accurately and within the agreed service levels
  • Ensuring high levels of customer service
  • Liaising with other departments to meet customer demands
  • Facilitating customer returns within set time periods
  • Anticipating, identifying and resolving problems that could delay the release or movement of shipments
  • Utilising internal software in order to facilitate export systems
  • Reporting to the shipping management team in the event of any customer query or complaint
  • Maintaining the shared email folder ensuring all queries are resolved in a timely manner
  • Utilising external courier service when necessary
  • Ensuring good inter and intra team communication
  • Planning efficient routes for drivers

Essential Skills & Requirements:

  • Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
  • Ability to display clear and positive communication skills
  • Ability to use own initiative and proven track record of having solved problems successfully
  • Excellent time management skills and the ability to meet strict deadlines
  • Proficient computer skills
  • Prepared to work set shift patterns on a rota system that includes weekends and evenings

If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted.

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Are you available and happy to work weekends?

Do you have a minimum of 2 years customer service experience?



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