Customer Support Assistant
Do you have outstanding customer service skills?
How would you like to work as Customer Support Assistant with a renowned distribution company?
CitySprint are on a Fast track to become the UK's leading courier services provider, with current market domination of the same day service areas already.
Through regular investment in market leading technology, we are paving the way for courier services to be more intuitive, more capable, and more responsive in real time than ever before!
Being this awesome takes a lot of hard work and commitment to our values, vision and customers. So naturally we need to secure top notch talent to ensure we continue growing and improving every day.
This is where you come in!
We are recruiting for an experienced Customer Support Assistant to join the SameDay Logistics team, based at our Bristol Service Centre.
This role is for 45 hours per week Monday to Saturday.
It will involve undertaking the day to day management of a key CitySprint contract. You will need to deal with issues as they arise, liaise with staff at service centres across the UK, and provide daily SLA feedback and reporting to the customer.
As a Customer Support Assistant, you will also be required to produce both internal and external reports clearly and concisely in a number of different formats, depending on the requirements of the business and the customer.
Other responsibilities will include monitoring the daily SLA performance in order to ensure that targets are being met and key criteria are being adhered to, as well as highlighting and investigating any areas that fail to meet the expected performance levels.
Customer Support Assistant | Customer Service | Customer Relationship | Service Centre | Contact Centre | Call Centre| KPI's | Inbound Calls | Microsoft Office | AdministrationEssential Requirements:
- Ability to effectively manage customer relationships and respond promptly to customer queries.
- Managing customer expectations.
- Ability to work to tight deadlines.
- Good geographical knowledge.
- Have a good knowledge of MS Office.
- Good communication and reporting skills both verbally and in writing.
- Ability to identify service issues and communicate these clearly and concisely to the business.
- Excellent punctuality and attendance.
- Be an ambassador for CitySprint's core values of reliability, accountability, empathy, and flair.
If this all sounds like you, we really want to hear from you! Please don't delay, get your CV and cover letter submitted to us explaining why you're the best person for the role.
We reserve the right to close this advert on receipt of sufficient applications. We therefore encourage candidates to apply as quickly as possible.
We do not require the assistance of agencies for this role - thank you in advance.About Our Company:
CitySprint is the UK's largest same day distribution network. We work with a wide variety of clients from all sectors, delivering all types of critical consignments including original ideas, valuable data, award winning designs, lifesaving organs, critical machinery, wonderful presents, and everything else in between. We offer a comprehensive range of courier and logistics services, available 24/7.
Our UK network, of 40 wholly-owned service centres and 3000-plus couriers, handles over 10 million critical deliveries a year. We operate in all major UK conurbations, connecting all types of businesses across Britain so we have local knowledge and customer service, backed by a national presence.
Benefits of working for CitySprint include 22 days holiday (rising incrementally to 25 days after five years' service), childcare vouchers, and the Ride2Work scheme. Subject to a qualifying period, employees are also eligible for season ticket loans and a medical cash plan. We place a high value on the training, and make every effort to support our employee's personal development.