CUSTOMER SERVICE ADVISOR - INSURANCE SERVICES

Location
Ringwood, Hampshire
Salary
Up to £18,000 per annum plus benefits
Posted
27 Jan 2018
Closes
28 Mar 2018
Contract Type
Permanent
Hours
Full Time
Job Level
Entry level
Language
English

We are an established and successful Insurance Company based in Ringwood, specialising in Event Insurance. Due to significant, sustained growth we have a great opportunity for a self-motivated and customer orientated individual to work in our Underwriting department. As a Customer Service Advisor, you will be responsible for providing an efficient and effective service to new and existing customers.

Key Duties will include: -

  • Dealing with incoming enquiries from brokers, agents and direct clients 
  • Making outgoing calls to customers who have not fully completed the online application to help them with the process
  • Resolving customer queries to provide a quick and effective resolution
  • Achieving productivity, performance & quality targets
  • Ensuring compliance with telephone script guidelines and quality control measures

The ideal candidate: -

  • Will have proven recent experience of working in a customer service based role
  • Is self-motivated and can work productively without supervision
  • Will be a confident communicator with excellent spoken and written English
  • Is friendly and engaging with the ability to build customer relationships
  • Has previous experience working in the insurance industry would be helpful but is not essential as full training is given

This is a key role in a fast-paced and exciting environment and as the first point of contact for our customers you will be pivotal to our continued success.

We are offering a competitive starting salary, full training and ongoing support with the opportunity to work towards an industry qualification.

To apply please email your CV.

 

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