Customer Services Advisor / Ambassador – Retail Assistant

AWD Online
Heathrow, Hounslow, Middlesex
£17,000 per annum + Benefits
26 Jan 2018
27 Mar 2018
Retail & FMCG
Contract Type
Full Time

Customer Services Advisor / Retail Assistant with excellent customer facing skills required for a Global Company based at Heathrow Airport.


SALARY: £17,000 per annum + Benefits

BENEFITS: 22 Days Holiday (increasing in line with service to maximum of 25 days), Contributory Pension, Free Car Parking at the Airport, Discounted flexible benefits, Discounts with Airport Retailers and Restaurants, Child Care Vouchers, Cycle to work scheme, Eye Care Vouchers and many more.

LOCATION: Heathrow Airport, Hounslow

WORKING HOURS: 36 Hours per Week (Shift Work)

This role requires flexible shift work (4 days on / 4 days or 2 days off, depending on the needs of the business) which works on a rotation basis including weekends (there are various shifts: The earliest start time is 04:30 hrs and the latest is 22:30 hrs or later depending on business requirements.

PLEASE NOTE: Candidates should live with a 10 mile radius of Heathrow Airport and you must also be able to commute to Heathrow Airport during unsociable hours.

IMPORTANT: It is standard procedure to have all security checks completed within 3 months of starting the job. The referencing process for Airport Security is particularly detailed; therefore you must be able to provide a five year work and personal referencing history during the interview process. 


We have a fantastic new job opportunity for a Customer Services Advisor / Retail Assistant that enjoys working within a customer facing environment.

Working as the Customer Services Advisor / Retail Assistant you will be based in one of the Company’s bureau concession outlets located within Heathrow Airport.

The Company’s airport bureau’s capture the essence of what makes their customers’ journey exciting! Working alongside an excellent team you will work hard to maintain the Company’s impeccable standards, providing a consistent and seamless experience for their customers. Impressing them with your knowledge of the Company’s products and your personal and engaging manner, you will deliver unparalleled customer service.

As a successful candidate you will have a great opportunity to join this Global Brand that can offer excellent career development opportunities for the right individual.


If this job looks like your ideal position and you would like the chance to work with this great Company then please send in your CV as soon as possible for our Recruitment Team to review.


Your duties and responsibilities as the Customer Services Advisor / Retail Assistant:

  • Welcome customers and take ownership of their needs
  • Approach potential customers and introduce the current marketing campaign



  • Handle customer queries and concerns
  • Offer the best service possible to every passenger
  • Work as part of a team through effective communication with the Sales Consultants on the counter
  • Explain the full benefits of the Company’s products and services
  • Use every opportunity to upsell and cross sell
  • Adhere to promotional marketing activity


  • Excellent retail / customer service skills with a friendly and approachable demeanour
  • Excellent communication skills
  • Works to a high attention of detail
  • Be professional at all times and diligent in undertaking duties
  • Excellent numerical skills
  • Meet and exceed personal targets
  • Flexible in working different shift patterns which consist of both earliest (4.30am) and latest (10.30pm or later depending on business requirements)
  • Be able to provide a checkable 5 year student/work history, plus pass credit and criminal record checks


To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

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