Customer Support Advisor

Location
London, London (Greater)
Salary
£18,000
Posted
26 Jan 2018
Closes
12 Mar 2018
Contract Type
Permanent
Hours
Full Time
Job Level
Experienced
Language
English

Football INDEX is one of the most exciting new businesses in the football and gaming industries today, having established a Tradable Market in Football by issuing Virtual Shares in the World’s Top Players.

Excellent opportunity for a customer-focused individual to join an exciting gaming business as a Customer Support Agent in our London based office.

We are looking for a smart and adaptive individual who loves helping and speaking to customers, can learn quickly and has impeccable attention to detail preferable with an interest in Football or experience within the gambling industry.

Responsibilities:

  • Providing day-to-day customer support, resolving queries and issues via phone, email & live chat
  • Liaising with customers for age verification and other compliance related tasks
  • Responding to customers in a timely, empathetic and transparent way
  • Liaising with the other teams to ensure that developers and designers are aware of any challenges customers face when using Football INDEX
  • Outbound calls (no cold calling)
  • Gathering feedback from customers about their experience and how the product can be made better

Requirements:

  • Strong values for teamwork and customer service – loves helping people and is naturally solutions-oriented
  • Confident telephone manner, professionalism and a strong focus on delivering excellent customer service.
  • Strong written and verbal communication skills - can explain complex information in a simple and easy to understand way
  • Strong attention to detail – can identify and analyse trends in customer feedback
  • Ability to learn new technology/system/applications quickly
  • Intermediate Excel skills
  • Good knowledge of the world’s top football leagues and players
  • Must be available to work evenings, weekends and bank holidays.

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