Shift Supervisor - £18k DOE - Daily Tips - Exeter City Centre - Independent Restaurant
Shift Supervisor Vacancy
Who we are…
Harry’s Restaurant in Exeter is set in the heart of the city and has been gratifying appetites for 25 years. Rated as one of the best restaurants in Exeter on TripAdvisor, Harry’s has established itself to become the go-to dining den on the neighbourhood food scene.
Harry’s Restaurant was established in 1993 by the Pounds family, who still run this firm favourite with warmth and dedication today. Chef proprietor Samantha Pounds, who took over the running of the business from her parents, is now at the helm. All four of her daughters work alongside her, as well as an inseparable team that has been working together for years!
We have a large social media following with nearly 8000 followers. We are ranked by TripAdvisor in the top 5 Exeter restaurants (out of 422) and by OpenTable in the top 5 in Devon and Cornwall where we’re 97% Recommended.
Harry’s, the eclectic restaurant, bar and private dining room all sit within the iconic gothic style building that dates back to 1883. Originally designed by architect Robert Medley Fulford, and brick built more than a century ago, the building was constructed for an English architect and sculptor by the name of Harry Hems.
Harry’s is the ideal setting for laid back brunches, lunchtimes dates, intimate dinners, celebrations and quick bites. Wherever possible, Harry’s source ingredients from nearby farms, producers and suppliers, including locally reared meats, and seasonal fruits and vegetables.
New year, new challenge! There’s an opportunity for a passionate Shift Supervisor (reporting to GM & AGM) to join our family at an exciting time in our development.
We have 120 covers and serve breakfast, brunch, lunch and dinner. Open 7 days a week, we’re real busy, and are frequently at full capacity. You’ll thrive in a busy and fast-paced environment and will be a team player.
You’ll use your own initiative and demonstrate previous success of maintaining and improving guest satisfaction, as that’s what we’re all about. You’ll enjoy letting your personality shine through - we want character and presence from our team.
Our Front of House team are passionate about customer service; they deliver a professional service with a personal style. The role is very hands on and in addition to supervisory duties, you’ll be expected to... welcome & seat guests, monitor waiting lists, manage reservations, wait on tables, take orders, run food and look after our guests with passion and pride.
This is a great role for an existing strong Waiter/Waitress looking for a new challenge. Helping run this busy 120+ cover restaurant is not for the feint hearted, but we do reward hard work and have a lot of fun along the way!
Cocktail / bar experience would be beneficial, but not essential as full training will be provided. Excellent table service skills are essential; your table layout, food and beverage service, and customer service skills will be exceptional.
You must have good memory and organisational skills to keep track of food and drink orders and the preferences of frequent restaurant guests. You will be highly motivated and have a great working attitude. Previous waiting/restaurant experience would be beneficial.
Your personal hygiene standards will be impeccable and you’ll ensure you are presented in an immaculate fashion complying with the company’s personal appearance and uniform standards.
You’ll have a thorough understanding of restaurant etiquette, familiarity with health and safety regulations and experience in managing reservations.
Excellent salary of up to £18,000 (depending on experience)
Annual training allowance + mentor support
Friends & family dining discounts
Family run business, low staff turnover, close knit team
Opportunities for promotion