Customer Service Account Manager [Rapidly expanding our team after recent investment]

Leeds, West Yorkshire
15 Nov 2017
14 Jan 2018
Contract Type
Part Time
Job Level
About Vintage Cash Cow
We are the fastest growing online vintage and precious metals re-commerce site. Our customers can now sell their old and unused vintage items easier and quicker than ever before.

We are fun and friendly team, all working towards a collective vision for what Vintage Cash Cow will become. With fast growth comes fast change, leading to constant opportunities for extra responsibilities, commitments and of course, rewards.

With our recent funding round from the founders of Just-Eat, Treatwell, We Transfer and other well known entrepreneurs, we’re now about to begin a hyper growth phase. Want to be a part of our growth as we expand into the UK and across Europe? Great, read on...

About the role
Our customer first approach to the business has resulted in one of the highest ratings on 3rd party review site TrustPilot. With over 1,100 5 star reviews and an overall score of 9.6/10, we're proud of the hard work we put in to satisfy our customers.

The part time role will be focussed on a range of different outbound call types. These include; Welcoming customers to the service, arrange for their items to be collected, re-engaging customers for repeat business and delivering world class customer service

About you
To be considered for the role you will need to:
- Be confident on the phone
- Show a keen interest in group discussions and training including role play
- Have a keen interest in learning fast
- Be able to adapt to a range of customer types
- Have a professional attitude but be fun and friendly with customers when suitable

Previous telephone customer service experience is preferred but is not essential.

Working hours and pay
The starting pay for the role is £8.00 p/h. This will move up to £9 p/h when passing a 3 month probation review.

The part time working hours include:
Mon - Fri 17:15 - 20:00
Saturday 10:00 - 17:00

You are not required to work every shift but we expect a commitment of a minimum of 12 hours per week.

There will be an opportunity to join the day time team and work additional hours at times. The availability of these extra hours will be circulated each week.

So if you want to work in a fun, friendly and flexible environment for a rapidly growing and exciting startup, apply now and we'll arrange a quick phone call with you to talk further.

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