Stock Sorting Volunteer - Harlow Shop

CM20 2BJ, Harlow
15 Nov 2017
14 Jan 2018
Contract Type
The difference you will make:

St Clare Hospice is a local charity and each year we care for hundreds of people across West Essex and the East Hertfordshire border. We provide free, compassionate care and support to adults with life-limiting illnesses, their families and carers.

It costs over £4 million each year to provide our vital services (including clinical and support services) and with limited NHS funding, we need to fundraise for most of this. The St Clare Trading Company runs 8 charity shops and all of the profits are passed directly to St Clare Hospice. Our shops also raise awareness of St Clare Hospice and help to break down some of the myths that surround hospice care.

Our largest shop is located in Harlow, and constantly replenishes its vast range of clothing, bric-a-brac, homeware, books, toys and a good selection of furniture. We have a ‘Vintage & Retro’ section too, stocked with unusual and one-off items from every era.

A salaried manager runs each shop but we could not operate without our dedicated teams of volunteers. By donating just a small amount of your time, you could help St Clare to continue being there for local families facing one of the most difficult journeys in life.

What you will be doing:

1. Sorting donated items:
 Select a donated bag from the container, take out the contents, and assess the saleability of the items
 If items are suitable for sale then: clean / steam clean the item if needs be, label them, add the Gift Aid number where appropriate, then put out for the shop floor.
 If the items aren’t suitable for sale then place them in the relevant containers for recycling or disposal as per the shop’s system.
 Some donated goods may be better sold at one of our other shops (e.g. designer labels at our ‘Scarlet’ shop in Buckhurst Hill, vinyl at our music and book store in Bishop Stortford, or high value goods on our Ebay site). Put these items in the relevant place as per the shop’s system.

2. Keeping the shop clean and tidy:
 For example washing up cups, replenishing tea, coffee and milk, putting tools away (pricing guns, ticket labels etc), emptying bins when full, sweeping the floor, and keeping communal areas like the kitchen and toilet clean.

3. Providing a friendly and professional service to customers:
 Answering customer queries in a polite and helpful manner.

4. Any other duties requested by the shop manager / shift leader.

The skills / experience / personal qualities you will need:

• Good at working as part of a team: gets on well with others, happy to help and support other team members.
• Also able to work independently when the role requires.
• Independent decision making skills to assess saleability of donated items.
• Willing to sort through whatever is donated
• Adaptable to change – willing to help with whatever needs doing in the best interests of the shop.
• Willing to learn and follow guidance / processes.
• Will take the initiative and find things that need doing during quieter periods.
• Hard working.
• Polite and helpful when interacting with customers.
• No prior retail experience is required.

The time you will be asked to commit:

Ideally we are looking for people who can commit to at least one morning or afternoon per week.

When we need you:

All days except Wednesday.
Shifts would be 9 till 1 and 1 till 4.30 but would be happy to arrange hours to suit.

The support you will be

• You will be supervised and supported day-to-day by the shift leader.
• You will receive on-going guidance to learn all aspects of the role.
• You will have the opportunity for one-to-one catch-ups with the shop manager as and when required.
• You will become part of a wider team of over 200 shop volunteers across West Essex, and part of the 450 volunteers who support St Clare’s vital work. You will therefore have access to events and communications tailored for volunteers

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