General Manager front of house - Sugardough Market St Brighton and Victoria Terrace Hove

BN3 2WB, Hove
15 Nov 2017
22 Nov 2017
Contract Type
Sunday job
Job Level
Working closely with the owners, the General Manager is responsible for front of house staff management, logistics and organisation of the Sugardough shops - 18 Market Street, Brighton and 5 Victoria Terrace, Hove.
This is a senior role across two sites and you will have a reasonable amount of autonomy. Please do not apply if you do not have management experience. All applications will be dealt with in the strictest confidence. A full role and responsibility for the position can be sent upon request.
We are looking for a talented person with imagination, initiative and energy. We want to talk to people with proven managerial experience driving strong financial results in a cafe or restaurant environment, as well as a creative approach to work and a can-do attitude. Multiple site management experience an advantage. Applicants must enjoy working in a customer facing role, be passionate about quality, local food, brilliant coffee, excellent customer service and be able to confidently manage a large front of house team. This is a hands-on role and you will be primarily based in Market St.
You will be part of the rota and responsible for the day to day management of the Sugardough shops: interviewing & employing staff; preparation of rotas; holding front of house staff meetings; leading and motivating the team, training and developing staff; leading by example and delegating effectively; supervising staff and ensuring all staff maintain and work to the highest standards; ensure all staff comply with Sugardough’s Policies and Rules, training and service standards and that all processes and systems are followed.
You need an excellent eye for detail, strong organisation skills and superb waiting skills. You must be able to smile and say hello when under pressure.

•A passion for food with at least two years experience managing front of house
•Commercially astute with an understanding of business performance measures
•Standards driven and results focused
•Ability to proactively create and deliver successful business strategies
•Able to lead, coach, develop and motivate staff
•A professional manner and be very presentable
•Excellent written and spoken English
•You must also be eligible to work full time in the UK

The position is full time, 5 x straight shifts, two consecutive days off, approx 45 hrs per week. You must be available to work shifts that start at 7.00am and shifts that finish at approx 7.30pm 7 days a week. You must be able to work weekends as well as school holidays. Flexibility is essential.
In exchange for your passion and commitment we offer you:
•The opportunity to work for a highly acclaimed company making some of the best food in Brighton and Hove.
•The chance to develop and grow within a dynamic local independent company
•Competitive salary plus share of tips
•28 days paid holiday
•Free delicious meals
•Staff discount on dine-in and retail food

If this sounds like you we would love to talk to you.
Send your CV by email or drop it into Sugardough attention Kane, 5 Victoria Terrace, Kingsway, Hove or 18 Market Street, Brighton.

‘The 30 Best Bakeries in the UK’ The Sunday Times, November 2016
‘Best 20 artisan bakeries in Britain’ The Telegraph, January 2016

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