Customer Service Advisor
DBF UK LTD has an exciting opportunity for a Customer Service Advisor to join the team based in Ringwood. You will join us on a part time permanent basis working a minimum of 14.5 hours per week and will receive a competitive salary of £18,000 per annum + £1,200 maximum bonus (£19,200 OTE) - pro rata.
About the Customer Service Advisor role
This is both a Customer Service Advisor and Sales role, working with one of the fastest growing insurance companies in the UK. As a Customer Service Advisor (known in our company as Inbound Sales and Renewals Customer Experience Consultant) you will be assisting new and existing customers in setting up and renewing their insurance policies, and answering any questions they have, via telephone. Working as part of a team, you are measured on the quality of service you provide to the customer, so good customer service skills are essential to be successful in this role. Your job is to delight everyone who you speak to!
Our Customer Service Advisors receive fully paid classroom training and support before you "go live" and begin to support our customers. There is a singular focus on compliance and quality. The most important thing is the customer and their experience with us. This is essential as we are regulated by the FCA (Financial Conduct Authority) and work within the TCF (Treating Customers Fairly) guidelines.
We are on a mission to insure 1 in 10 people by the year 2020 and our customer service advisors will play an important part in helping us to get there!
As our Customer Service Advisor you will receive;
Salary: £19,200.00 /year OTE
- Free road side parking
- BUPA Life Cover
- Cycle to Work Scheme
- Child Care Vouchers
- Dress Down Friday
- 28 days Holiday (including bank holidays)
Skills and experience needed to become our Customer Service Advisor
- Excellent telephone manner essential
- Excellent literacy and numeracy essential
- Competent with a PC/typing - Excellent Team Player
- Previous inbound and outbound contact centre experience is desirable but not essential
Customer Service Advisor Working hours
Flexible shifts available from a minimum14.5 per week between the following hours:
- Monday to Friday between 5:30pm to 9pm,
- Saturday 9am to 5.30pm
- Sunday 10am to 5pm.
If you feel you are the right candidate for the role as our Customer Service Advisor then please click ‘apply’ now! We’d love to hear from you!
You will need to pass both a DBS and credit check before commencement of customer facing activity or access to customer data.