Application Support Specialist

Location
DA2 6SL, Business Park
Posted
13 Nov 2017
Closes
12 Jan 2018
Sector
IT Helpdesk
Contract Type
Permanent
Where does this role fit in?

This is a unique opportunity for an Application Support Specialist to join a fantastic team in a fast-paced, down to earth working environment. We use Salesforce call logging system to create incidents and request call tickets. Our team are enthusiastic and proactive, committed to serving our client's needs as quickly and efficiently as possible.

You will support various applications across the business including campaign building applications and email engines and will be working on tickets escalated by the Service Desk team.

The role is an integral part of ITG's Application Support team.

As well as logging tickets, when bugs or issues are identified your role will explain and escalate these to the development teams, unless solvable within the application support team.

As an Application Support Specialist, you will improve our application monitoring processes. In rare cases, you will have to contact 3rd party vendors. You will also need to produce support documentations for service desk.

You will support the Service Desk team with tasks including SQL jobs and SSIS packages. You will also support various applications, including the IBM campaign tool Unica.

Occasional out of hours or weekend calls may be required.

Additional Salary Info: Pension / Employee Assistance Programme / Tons of discounts!

Application Support Specialist | Application Support | Issue Resolution | Support ticket | Call Logging | 1st Line Support | Problem Solving | IT | Communication | TSQL | SQL | SSIS | Unica

Essential Requirements:

* A good understanding of basic Microsoft TSQL skills
* Experience of working in an ITIL service management environment
* Service desk / IT desk experience (at least 12 months)
* Technical skills of MS Windows desktops and office applications
* Clear and logical thinking agility and problem-solving skills to tackle complex technical systems and issues
* Experience at working independently and in a team-oriented, collaborative environment is essential
* Exceptional customer service orientation
* Ability to effectively prioritize and execute tasks in a high-pressure environment
* Proven analytical and problem-solving abilities
* A people person who has the ability to present ideas in a customer friendly language
* Highly self-motivated and directed
* Keen attention to detail
* Good time management

About Our Company:

We are a specialist marketing services and technology business that helps major brands and retailers improve the efficiency, speed, cost and control of their marketing operations. We employ over 500 people.

Our Birmingham head office, based at Fort Dunlop, is home to the artworking, customer service, digital and marketing communications teams. Our clients include Heineken, M&S, Audi, Tesco, Joules, Puma, Skoda, Pizza Hut, Renault, Sainsbury's, Bourne Leisure, Cath Kidston and KFC.

We have a technology centre in Dartford, where we develop marketing resource management platform Media Centre and its mobile adaptation, Status. Media Centre manages all the marketing administration tasks faced by its clients, including briefing, requesting quotes, managing assets, approving artworks, planning campaigns, managing suppliers and reporting on all marketing activity.

We recently acquired Creator (now ITG Creator), which manages the strategic development of online sales and services for over three billion customer engagements.

ITG
Creator helps companies understand and react to customer behaviour, making sense of big data to turn it into revenue opportunities. Clients include TUI Group, Liberty Global, Merck Sharp & Dohme, Johnson & Johnson, Regus, Virgin Media, Virgin Trains, Kwik Fit, Axa, and David Lloyd Clubs.

We have recently opened offices in Chicago and New York, and have client offices in The Netherlands, France and Germany.

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