Client Relationship Associate

City of Bristol, South West England
12 Nov 2017
11 Jan 2018
Contract Type

Sanderson Plc, RSG Group

We have a fantastic opportunity for someone to train to become a Client Relationship Associate within our business, working with the key stakeholders across our national accounts, helping us to deliver the first class service that our clients have come to expect from the Sanderson brand.

Your Background

You may have come from a recruitment background, working as a consultant and developing an understanding of the end to end process. You want to move away from the transactional 360 model of hard sales and relentless KPIS and rather focus on your skills in building relationships, stakeholder management and client engagement.

Alternatively, you have been in an Account Management role, ideally in a Professional Services environment, where your key responsibilities have been customer focussed, providing a quality service and ensuring your business is outperforming the market competition.

Your Skill Set

The essential qualities that you will need to have are polish, commercial credibility and professional gravitas. You will also need to demonstrate drive and ambition, with the confidence and tenacity to get results.

To be successful in this role you will need to be able to 'think outside the box', working with innovation and agility in order to generate new ideas and offer solutions. Equally, there are processes to be followed, standards of service to meet and targets to achieve so the ability to work efficiently and effectively is key, managing your priorities across multiple clients and business needs

The training:

You will receive comprehensive training with our Head of Learning & Development, meeting members of the senior management team to develop your understanding of our business and the services we provide.

You will be working alongside a number of our Client Relationship Managers and Recruitment Business Partners, shadowing them in their roles to give you practical and applicable experience in the job.

This will involve travelling across our UK regions, spending periods of time on-site with our national accounts, becoming Embedded with the client business to truly understand their requirements and how we provide them with a service and solution.

The role:
* Representing the Sanderson brand and working in partnership with the Client to ensure we are delivering above and beyond our SLAs.
* Working closely with the consultants and support teams in the London and Bristol office to manage the efficient and effective delivery of recruitment solutions.
* Expanding our network of contacts and reach within the client business, connecting directly with hiring managers and increasing our understanding of their requirements.
* Cross selling the variety of services that RSG and our associated brands are able to provide - contingent, MSP and RPO, executive search and bespoke solutions.
* Organic business development, nurturing and following relationships as they evolve and progress into new areas.
* Management, production and delivery of periodic data and reports for evaluation and review.
* Front-footed, proactive and strategic input in an advisory capacity with regards to the client's resourcing requirement, and the RSG business model


If you are excited by the opportunity, and you believe you have the qualities and experience we are looking for please apply.

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