Full Time Front of House Porter/General Assistant

EH3 7RY, Edinburgh
08 Nov 2017
07 Jan 2018
Contract Type
Full Time
German, Swiss
The Edinburgh Residence, a 5 star townhouse hotel, is a distinguished collection of 29 luxury suites, offering an incomparable level of space and comfort in the West End of Edinburgh, owned and operated by Hapimag AG. Our guests are either timeshare owners who have been staying at The Edinburgh Residence for more than 15 years or our International Hapimag guests are predominantly from Germany, Switzerland and Italy.

We are currently looking for a full-time Porter / General Assistant (37.5h per week) to join our friendly and motivated team. As the perfect candidate, you will be able to make our guests feel welcome the minute they walk through the door. Greeting them with a big smile. You will be reliable, responsible and polite, always put the customer first and have a great eye for detail.

Your main responsibilities will include:

- Meeting and greeting guests on arrival

- Assisting with luggage and valet parking

- Showing guests to their suite and explaining our amenities and services

- Recommending activities in and around Edinburgh

- Assisting other departments when necessary, especially reception

- Food and Beverage duties including serving breakfast, afternoon tea, private dinners and room service with basic food preparation when the kitchen is unattended

- Daily cleaning tasks including washing all breakfast and room service dishes, cleaning the servery amongst other areas

Previous experience in a similar guest facing role is essential as well as fluent English. Knowledge of German and/or Italian would be an advantage.

You will be required to work 5 out of 7 days a week on a shift rota basis including weekends (shifts are: 07:00-15:15 and 14:45-23:00).

In return you will receive a competitive wage, workplace pension, meals on duty and access to stay at any of the 60 Hapimag resorts at a reduced rate. You will also receive on-going training and development with the aim to take on holiday cover for the kitchen, night porters or reception.

To apply please send your CV and covering letter to Max Heidrich, Front of House Manager.