Technical Support Advisor

FPSG Connect
City of Edinburgh, Lothian
03 Nov 2017
02 Jan 2018
Contract Type
We have fantastic new opportunities available working for a Global Outsourcing organisation and taking calls and responding to email enquiries from SONOS Customers!

This is a brilliant role for individuals who have a passion for music and customer service whilst having a technical mind to support customers with questions, problems and enquiries relating to SONOS Products and Services.

Role Responsibilities

As a Customer Advisor (Technical) your responsibilities will include:

* Working within a vibrant and fun team you will manage a variety of inbound calls and emails from customers in relation to SONOS products and services
* Providing clear and excellent customer care to existing or new customers, ensuring a high customer satisfaction and NPS through both voice, e-mail and social media contact
* Pro-actively take ownership of open issues and interface successfully with management team
* Follow-up with the customer until the issue is resolved
* Identify, analyse and solve software and hardware issues
* Strong understanding of Broadband & Routers
* Work with music services and all operating systems (Mac, Android, Windows and iOS).
* Demonstrating an ability to troubleshoot, analyse and identify solutions using existing guidelines and tools
* Constantly learn, expand and share your knowledge

Person Specification

To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background:

* Native level of English
* Passion for Music!
* Strong technical capability whether this has been from college, university, self-taught or previous work experience
* Experienced with wireless configuration, router settings, and Internet security software
* Customer service oriented with excellent communication skills
* Inquisitive, bright & creative trouble-shooter
* True team player
* Driven to go the extra mile to solve an issue
* Offer excellent communication skills

* Operational Hours: Monday - Saturday (Working 5 days out of 7)


* Excellent starting salary
* Generous holiday allowance
* Ongoing training and development
* Further career opportunities
* Monthly incentives prizes
* Pension
* Healthcare
* Discounts for various retailers and tourist attractions
* Childcare Vouchers
* Free onsite parking
* Free hot beverages

To be considered we require you to apply by emailing your CV

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.