Sales assistant Required for Housewares, Hardware and DIY store

EH41 3NP, Haddington
02 Nov 2017
01 Jan 2018
Retail & FMCG
Contract Type
Job Summary

Irvines Home Hardware (IHH) aspires to deliver a high level of customer service to all of our customers in order to develop and retain their loyalty to our brand. As a Sales Assistant you are expected to support in this process through excellent customer service delivery and by maintaining the appearance and standards of the shop throughout the day.

Key Duties

• Ensure you are on the shop floor in order to begin your shift punctually, your shift does not finish until the shop floor is presentable and ready to being trading the following day.
• Wear the correct company uniform at all times as per the uniform policy. Your uniform must be presentable, wearing a name badge on the right hand side of an IHH shirt.

Sales and Customer Service

• Ensure that all customers are acknowledged when they enter the store and approach them once they make a “buying sign”.
• Identify the customer’s needs by asking open questions and share the relevant product knowledge by providing them with the product benefits..
• Close the sale and move the customer to the till point.
• Encourage the customer to buy relevant add-ons by cross selling additional products.
• Process the customer’s transaction using the correct till procedure.
• Deal with any customer complaints/grievances in a professional manner where the issue can be dealt with easily. Escalate any issues where appropriate to a more experienced member of staff at the earliest opportunity.
• Always serve customers with a positive and friendly attitude.
• Answer the telephone within 4 rings, with the standard IHH welcome.


• Maintain excellent standards of presentation and cleanliness throughout the store.
• Re-stock shelves and tidy throughout the day.
• Use current and relevant POS at all times.
• Merchandise products in line with standards and guidelines provided from and as directed by your Manager.
• Maintain high levels of cleanliness and organisation throughout the entire store including shop floor, back of house and staff areas.
Receipt and processing of deliveries, systematic stock checks and replenishment of stock.
We offer a carry to car service and some heavy lifting is required.


• Maintain a high-level of security awareness at all times.

Health and Safety

• The health and safety policy should be adhered to at all times.
• Fire safety policy should be adhered to all times.

Personal Development

• Identify gaps in your knowledge and skill-set, and develop as applicable.
• To develop your skill-set you are required to attend all training sessions that are planned for you.
• You may be asked to lead a training session or assist other staff members with their training plan.

Key Skills

• Previous retail sales experience desirable.
• Knowledge or interest in Houseware’s, Diy and Garden accessories.
• Excellent communication and customer service skills essential.

Personality Profile

• Friendly, open and engaging.
• Confident with excellent eye-for-detail and can-do attitude.
• A keen interest in one or more of the departments
• Professional and presentable.


• In order to maintain the smooth running of the store, a degree of flexibility is required in the role. You may be required to perform additional duties to those listed above or work unusual hours on occasion.

Applications without a CV will not be accepted. We are unable to discuss this position until the initial sel
ection process has been completed and if you do not hear from us within five days your application has not been successful.

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