Conference & Banqueting Manager

Location
EH1 1SD, Edinburgh
Posted
25 Oct 2017
Closes
24 Dec 2017
Contract Type
Permanent
Job Level
Management
Hilton Edinburgh Carlton

now has an excellent opportunity available for a

CONFERENCE & BANQUETING MANAGER

to join our Management team.

Conference & Banqueting Manager overview:

Responsible for managing all aspects of the Conference & Banqueting Department both in the operational and sales function. Maximise the profitability of the C&B operations through effective cost controls and supplier negotiation. Maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values.

Conference & Banqueting Manager key responsibilities:
•Responsible for co-ordinating and overseeing all in-house hotel functions and ensuring open inter-departmental communication, so as to ensure all client needs are consistently met and standards of service maintained.
•Manage the Conference & Banqueting operation, ensuring delivery of exceptional guest service from each area (i.e. waiting staff, bar staff, etc).
•Ensure adequate resource planning and assist with effective recruitment.
•Set & Review departmental objectives for self and team.
•Responsible for developing team skills & knowledge through training.
•Ensure prompt resolution of customer complaints.
•Ensure all costs are controlled without compromising standards and service delivery.
•Ensure compliance with Company payroll procedures to ensure an accurate payroll result.
•Ensure awareness and compliance with all Health & Safety work practices.
•Ensure support of the organisational core values at all times.
The ideal candidate for this position:

•Must have previous experience in a similar role and demonstrated business / industry awareness.
•Must be courteous and focused on providing a consistently high standard of customer service.
•Must be standards driven and detail-orientated with the ability to organise and plan ahead.
•Must have the ability to lead, multi-task, and make sound decisions in fast-paced environment.
•Must possess excellent communication and interpersonal skills
•Should have previous experience with Fidelio/Opera.
•Previous experience with SAP (or with a similar system) is strongly preferred.
Jurys Inn is an Equal Opportunities employer

We do not require the use of agencies at this time



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