Industrial Disease Case Manager

L2 2NZ, Liverpool
26 Oct 2017
25 Dec 2017
Contract Type
Job Level
Job Title: Industrial Disease Case Manager
Hours: 37.5 hours Monday to Friday
Department: Supply
Position: Permanent
Location: Liverpool City Centre

MLA is the market leader in industrial disease medical reporting in the UK. MLA is renowned for its extensive and experienced industrial disease expert panel and delivering exceptional service to its solicitor clients.

An exciting opportunity has arisen for an industrial disease case manager who will be responsible for the management of industrial disease medical evidence instructions. The role would suit a paralegal or experienced legal assistance, with experience in Industrial Disease. Working under the support of an industrial disease solicitor instructions will include, but will not limited to, NIHL, Mesothelioma, Occupational Asthma, HAVS, RSI and CBI.

Applications are invited from ambitious Case Managers or Paralegals. Experience in industrial disease is preferred but not essential as training will be provided.

Key Tasks and Responsibilities
Managing a caseload of approx. 250 ID medical reporting instructions to a high standard
Setting diary tasks to ensure the proactive management of caseload
Setting up new client files
Reviewing solicitor instructions and nominating appropriate experts
Obtaining quotes and service turnarounds for appointments/reports from experts
Arranging and confirming of appointments
Managing requests for medical records/scans
Quality checking of medical reports against a detailed list of requirements per case type
Carrying out technical reviews of audiograms, completing pre med questionnaires with clients and a review of medical records to highlight limitation and causation issues
Build strong relationships with new and existing solicitor clients
Ensure solicitor queries are dealt with effectively and efficiently
Achieve targets, service levels and Key performance indicators
Build strong relationships with existing Expert panel
Assist with arranging annual expert/solicitor seminars
Assist with compiling a quarterly expert newsletter to cover relevant case law and industry developments
Identify improvements where necessary and make recommendations to the Supply Manager
The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope of the post. All employees are required to be professional, co-operative and flexible in line with the needs of the post.

Person Specification
• Strong analytical skills
• Paralegal expereince desireable
• A positive attitude with the ability to keep an open mind
• A passion for providing empathetic and exemplary client care
• An eagerness to learn and develop new skills
• Proactive with a drive to make things happen
• Excellent communication skills
• Excellent organisation skills
• Enthusiastic and resourceful

In addition to these skills the candidate will require the following:
• English and Maths to G.C.S.E standard Grade C or equivalent
• Completed a degree or equivalent desirable
• Previous legal experience desirable
• Prioritisation skills
• Delivery focused, ability to deliver
• Ability to work under pressure in a dynamic environment to address business needs
• Computer literate

• Salary £17,500 - £19,000
• 37.5 Hours Mon-Fri
• Company Stakeholder Pension
• 20 days Annual Leave plus Bank Holidays
• Free drinks
• Health care scheme after a qualifying period

The role would suit a paralegal or experienced legal assistance, with experience in Industrial Disease.

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