Collections Officer / Customer Service Advisor

Location
Glasgow City, Strathclyde
Posted
13 Oct 2017
Closes
12 Dec 2017
Sector
Sales
Contract Type
Permanent
Collections Officer / Customer Service Advisor

Job Ref - JA6686TD

Role Title - Collections Officer / Customer Service Advisor

Location - Glasgow

Pay - £8.25 per hour + £200/£300 bonus per month

Hours - 37.5 hours (Monday to Friday, every second Saturday 9am -2pm with a week day off)



Can you deliver great customer services consistently? Do you have high standards of quality? Are you a good listener with huge amounts of empathy? Are you resilient?

If so, work with a client different to any other. In a department that gives great training and support. A client that makes sure you feel part of the team and gives you the tools to be your best. A client that offers a brilliant work place and opportunities for progression.

We are looking for people to join our clients thriving collections/customer services team - the department that is responsible for supporting customers and minimising losses through the collection of accounts when customers have fallen behind in payments.

The department handles a large variety of calls, ranging from taking payments to assisting customers with financial difficulties.

Responsibilities
* Inbound customer services, assisting customers with account queries
* Contacting customers to agree satisfactory payment arrangements
* Answer customer enquiries
* Discuss options available to customers, through being a great listener

* Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
* Achieve monthly standards for quality and productivity
* Follow company and guidelines at all times

Skills & Experience
* Experience in customer services
* IT literacy - keyboard and MS Office skills, including Excel and Word
* Excellent verbal and written communication skills
* Ability to prioritise and work to deadlines
* Strong telephony skills
* Consistent work history



Offers are subject to reference checks and financial checks (unfortunately candidates with bankruptcy or CCJ's can't be considered).

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