Outbound Customer Service and Sales

Location
BN1 1YR, Brighton
Posted
13 Oct 2017
Closes
12 Dec 2017
Contract Type
Permanent
A thriving company located in Brighton is seeking an outgoing and positive professional to join their call center team.

Salary: £18,000 + £21,000

Position Overview: Interact with customers over the phone to provide information in response to inquiries about products and services and assistance to any issues.

Responsibilities of the Call Center Agent:

•Chat with customers by telephone to provide information about products or services.
•Check to ensure that appropriate changes were made to resolve customers’ problems
•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
•Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills

Qualifications for the Call Center Agent:

•Strong work ethic
•Positive attitude
•Great communication skills
•Open availability

Hours: Monday-Thursday 11:30am-8:30pm Friday 11:30am-6:00pm – Two Saturdays a month would be required 9:00am-5:30pm

If you wish to apply then send your CV over to Hannah King at Red Flag Recruitment



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