Physiotherapy Manager

G51 4XP, Glasgow
13 Oct 2017
12 Dec 2017
Contract Type
Full Time
Job Level
We are looking for a qualified Physiotherapy Manager to work at our client's site in Govan. This is a full time position, working 37.5 hours a week, Monday to Friday. The team will be made up of a Lead Physiotherapist, Senior Physiotherapist and the OH Physiotherapist.

Main Responsibilities of the Role:

* To maintain a strategic view in the relationship with customers whilst ensuring that operational activity is in line with business objectives and contract agreements in order to maximise the potential growth, profitability and long term relationship with DHC.
* To recruit and support clinical managers in the management of contract staff and employed staff appropriate to all clients requiring physiotherapy and health services
* To provide a positive working environment and support the HR strategy to ensure staff are happy and supported to retain valued members of staff
* To ensure clinical managers monitor, audit and ensure clinical compliance is maintained in accordance to the physiotherapist within their clinical teams
* Responsible for achieving and the direction of strategic objectives for physiotherapy services.
* To review, develop and maintain physiotherapy services in line with changing health markets and in line with public health.
* To ensure the commercial aspects of any physiotherapy and health services are viable both evidence based and commercially.
* Working with clinical managers to ensure that all staff are suitably qualified, inducted and trained to provide a quality service to all our customers
* Ensure all customers are treated as valued clients
* Support clinical managers in managing customer clinical concerns and complaints in conjunction with DHC policy with timeliness of resolutions to ensure relationships with customers are maintained with successful and acceptable outcomes.
* Use Management Information, KPI reports and Satisfaction Surveys according to contract requirements to raise the profile of our services, support customer relationships and continually improve the quality of the clinical service provided to our customers
* Maintain and develop highly motivated and performing teams achieving results through effective direction of clinical managers
* Liaise with Account Managers to monitor financial performance for each customer contract for delivery of physiotherapy and health services
* Support admin team in meeting deadlines for arranging Health and Well-being events/workshops for customers within contract terms or on ad-hoc basis as appropriate
* Develop internal relationships with key influencers and staff within DHC and the relevant client to produce solutions to customer clinical challenges and ensure clinical requirements are met and an effective high quality service is delivered to our customers
* Consistently act in a compliant manner at all times in line with DHC policies and procedures in order to maintain the company reputation and brand

Physiotherapy Manager | Occupational Health | Physio | Physiotherapy | OH | OH Manager | Strategic Objectives | KPI's

Essential Criteria:

* Post grad MSK experience
* Post grad OH experience
* Committed to relevant CPD achievement and supporting colleagues with shared knowledge of OH industry
* Minimum of 3 years previous experience of clinically managing multidisciplinary
* Strong commitment to customer focus and delivery of targets, with the ability to proactively recommend clinical improvements where appropriate
* Ability to work
on own initiative

Desirable Criteria:

* Working knowledge of health risks experienced within a large organisation
* MSc ergonomics Member of Society of Orthopaedic Medicine Member of the Manipulation Association of Chartered Physiotherapists
* ACPOHE membership

Additional Salary Information:

25 Days Holiday, Heath Cash Plan, and Perkbox.

About Us:

We are one of the UK's leading providers of occupational health services. Established in 2002

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