Neighbourhood Housing Officer - Full Time - Contract Position - Galashiels and Selkirk.

JBS Recruit
TD7 5DT, Selkirk
12 Oct 2017
11 Dec 2017
Social Care
Contract Type
Full Time
Neighbourhood Housing Officer required. The post will be based in Galashiels and Selkirk.

Full time – 8.45 am to 5.00 pm Monday to Thursday and 8.45 am to 3.45 pm on Friday.
Minimum of 4 week contract
Salary £25,896 pa circa

Overall Purpose
To provide a high quality community based housing and estate management services; ensuring outstanding customer service and service delivery by acting as an ambassador and point of contact for tenants and customers.

To deliver proactive and responsive services which demonstrate value for money with a focus on tenancy sustainment and balance communities. Engaging with tenants and residents to design and deliver services that work for them, utilising resources within the local neighbourhood to make a real, quality difference to peoples' lives.

Person Specification

Educated to HND/C level or able to demonstrate equivalent through experience and willing to complete qualification within 3 years
Working towards or in possession of relevant qualification in Housing Management (e.g. CIH Housing Level 3, HNC in Housing).
Evidence of CPD and prepared to undertake relevant training as required

Knowledge & Experience
A minimum of 3 years in housing with 2 years experience of delivering effective housing and estate management services including dealing with anti-social behaviour, rent collection and void management
A good understanding of relevant Housing and Benefits legislation
Sound knowledge of resident involvement strategies and techniques, supported by practical application
Knowledge and understanding of Housing Management software such as Northgate
An understanding of the social rented sector and the roles of housing associations, governance and regulation

Skills and Abilities
Demonstrated commitment to achieving high standards of Customer Service in all activities
Commercially minded
Ability to build effective networks and work in partnership with stakeholders to deliver successful outcomes for tenants and other customers
Resilient attitude with the ability to deal with conflict and problem solve responding according to the situation
Excellent numeracy and communication skills (both written & verbal)
Good negotiation and liaison skills
Computer literate (Word, Excel, Outlook) with a commitment to maximising the use of technology
A dynamic self starter who manages change and works effectively as part of the Team.
The ability to sift information, draw conclusions and develop practical ways forward

Other Requirements
Awareness of health and safety including lone working
Flexible approach with willingness and ability to work outside normal office hours as required
Deals responsibly with confidential and sensitive information
Must have a current driving license and access to own transport.

Immediate Start
Interviews will be held
Please apply by sending your CV to JBS Recruitment Ltd

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**Please be aware JBS are acting as an employment business in regards to this position**

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