WC2R 0DE, City of Westminster
10 Oct 2017
09 Dec 2017
Retail & FMCG
Contract Type
PAUL UK, the French family owned Artisan Bakery & Shop, are looking to recruit some great people, if you love great quality food and have a passion for excellent customer service then working for PAUL UK is the place to be.

We offer support, coaching and training to help you reach your potential, flexible hours and competitive rates of pay.

If the above ticks your boxes then check out the detail below and send us a copy of your CV!

Purpose of the role: Retail Supervisor

To assist the Shop Manager in operating a successful and profitable Paul UK shop, managing operating procedures, maintaining high standards, daily running of the shop, achieving sales and profit targets and maintaining excellent standards of customer service through the development of the team.

Key Responsibilities

• Take responsibility for team work, leading and motivating team members
• Ensure the duty manager is notified of any performance issues immediately, e.g. lateness, discrepancies, incidents
• Ensure that the team are fully briefed and trained on any new amended food and drink products, and on any promotional activity, as appropriate
• Hold pre-session briefings as and when appropriate
• Take responsibility for own training
• Adhere to opening and closing duties for the business
• Assist in implementing and driving promotional activities
• Ensure team members deliver the relevant upselling
• Ensure wastage is reported to the duty manager
• Deal with any issues that arise during each shift promptly and professionally, seeking advice from the duty manager where necessary
• Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
• Assist the Shop & Assistant Managers as and when necessary to make the business run effectively and efficiently
• Ensure any complaints are dealt with in a prompt and professional manner, exceeding customer expectations
• Ensure the business is clean, tidy and well presented at all times
• Ensure the team serves all products to company and brand specification
• Report all accidents/incidents/maintenance issues through the correct procedure
• Complete daily, weekly and monthly procedures with duty manager
• Adhere to all aspects of Fire, Health & Safety, Food Hygiene, Trading Standards, COSHH and any other company policies

The bread and butter:
 Passion for food & drink quality
 Good communication skills including verbal English
 Passion for providing an excellent customer experience
 Outgoing & lively personality
 Smart appearance
 Flexible and committed
 Highly motivated
 Team player

The icing on the cake;
• Generous and highly competitive bonus
• 28 days holiday
• 30% discount on all PAUL UK products
• Free breakfast/lunch tea/coffee on days worked
• Access to exclusive discounts - online benefits portal
• Half yearly social events for the whole company

Supervisors can earn £9.80 per hour including bonus! They can then apply for our Rising Star programme to become an Assistant Manager.

If you love PAUL UK and have a passion for great food and excellent customer service, please apply now!

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