Peer Support Volunteer

SW1P 3HQ, City of Westminster
10 Oct 2017
09 Dec 2017
Contract Type
We are looking for a Peer Support Volunteer to join our team.

The Peer Support Volunteer at Look Ahead will have lived experience of living in services or receiving support in one or more of the vulnerabilities we support our customers with. When advised by their supervisor, will provide guided one to one mentoring, general support to customers, lead on activities, groups and workshops.

8 hours per week/ London

Key Responsibilities:
Support customers and provide practical assistance where they have not yet developed the skills.

Assist staff with wellbeing and health and safety checks.

Enable customers to make full use of community facilities by providing support as directed by supervisor or support staff.

Support customers to attend GP and health appointments and religious services as directed.

Support customers to integrate into the community including e.g. accompanying the customer to enquire information at colleges about possible courses, to visit various public amenities etc.

Support customers to go shopping for food, clothes etc.

Assist customers in budgeting and money management, paying bills etc.

Maintain records as required under the direction of Look Ahead colleagues and management.

Providing customers with companionship. E.g. accompanying customers to visit relatives, attend special interest clubs, go out walking, to the park, dinner, play board games and cards

Planning groups, day trips and outings e.g. to the seaside, art galleries/museums, and encourage co production, choice and control.

Encourage customers to take interest in and undertake basic sports, creative and arts activities in or outside the home. E.g swimming, jogging, attend gym, health clubs, go dancing, play music, make (draw/paint) pictures, take simple photographs, attend theatre/amateur dramatics etc.

Personal Attributes:
Lived experience of living in services, being supported or working in the sector.
Approachable and open behaviour.
Having the ability to empathise and relate with customers.
Calm, resilient able to self manage with minimal support.
Does not let emotion adversely affect them or obscure their judgement and prefers working as part of a group or team.
Is respectful, articulate and sensitive in style of communication.
Good written and verbal communication.
Is essentially customer service focused, including our customers and support workers.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
Has the ability to engage and inspire others.
An awareness of professional boundaries and confidentiality.
Enjoys social interaction with others
Approachable and open behaviour
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Enjoys motivating others

Supportive working environment, regular support and supervision.
Personal Development and Skills Support to assist in the process of becoming a Peer Support Volunteer.
Lunch and travel expenses reimbursed (up to a set amount).
Opportunities to meet new people and be part of a team.
Routes to progress into other volunteering/employment opportunities.
Reference can be provided (if you volunteer for 6 months)
 Six weeks induction training
Four weeks Information Advice and Guidance Award.

Other information
DBS check required
2 references

To apply, please request an volunteer application pack from Look Ahead Recruitment on 0207 368 4637

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