Cloakroom Attendant

Location
W1D 4QD, City of Westminster
Posted
06 Sep 2017
Closes
14 Nov 2017
Sector
Hotel
Contract Type
Permanent
Role: Cloakroom Attendant
Reports to: Reception Assistant Manager / Reception Manager

Role
To assist in the running of a busy Reception operation at The Groucho Club, providing the highest quality customer service to ensure the cloakroom operation runs smoothly and efficiently throughout the day and night.


Responsibilities

• Preparing the cloakroom for events ensuring all rails are in the correct position and have adequate tickets allocated prior to doors opening;
• Ensuring all cloakrooms and public areas are clean and tidy and where necessary to clear any rubbish away during events;
• Accepting jackets and personal belongings from members and guests, issuing tickets and ensuring security of these items;
• Returning jackets and personal belongings to members and guests only on production of a valid cloakroom ticket unless otherwise advised by a Senior Manager;
• Ensuring the cloakroom is secure and not accessible to any members of the public or unauthorised persons;
• Cleaning up the cloakroom after all events;
• Any other reasonable duties as requested by the Reception Manager.

Skills

• At least 1-3 years’ experience in a customer facing role.
• The ability to anticipate customer needs, change goals and direction quickly and multitask
• Working knowledge of reception management systems.
• Knowledge of Reception process and procedures.
• Proven experience working in a cloakroom environment
• Proven excellence in customer service.
• Capable of using independent judgment/solid decision making skills ability.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.

Perks

• Competitive salary.
• Up to 28 days paid holiday per year.
• Staff meals are provided daily.
• Pension scheme.
• Recommend a friend scheme where you can earn up to £400 to work with your friends.
• And all the other things that get us excited such as staff parties, food and cocktail tasting and working alongside London’s best members.


No agency support required - direct candidates only please.



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