Client Development Manager - London & Midlands

Waltham Cross, Hertfordshire
24 Aug 2017
14 Nov 2017
Contract Type
Job Level
Has anyone ever told you that you are outstanding at what you do?

We are looking for a fearless and talented individual like you who can join our mission to be the best that the industry has to offer.

We want you to bring your unique set of skills and experience to a special place where you can reach your true potential.

We are looking for an experienced Client Development Manager to join our Team looking after key clients in the West Midlands and Central UK.

This role offers great autonomy and plenty of exposure, as you will have full commercial responsibility for the retention, development, revenue and margin performance of a defined portfolio of clients. As a Client Development Manager, we know you'll be able to positively contribute in a fast paced and sometimes challenging environment, developing initiatives and streamlining CitySprint's strategy with your wider team.

You'll be looking after clients across both West Midlands and Central UK, so you can choose where you'd like to be based! You will likely spend 3 days a week onsite with your key clients, and the remaining two days at the most conveniently located Service Centre to home. We also offer some flexibility for working from home if that's preferred as we understand how important a great work life balance is.

To give you a bit more of an insight into the role, some of the key responsibilities are outlined below:

* Manage internal & external relationships, ensuring SLAs are continuously hit
* Promote the use of CitySprint online technology platforms and maximise client conversion to this booking method
* Contract management and contract review negotiations for your clients
* Thorough understanding of your clients' contracts
* Risk identification & mitigation
* Review & improve price/margin agreements on an ongoing and timely basis
* Identify service enhancements and value add opportunities to build into future contractual discussions, continuously improving partnership and benefits for both clients and CitySprint
* Project manage re-tender and tender responses
* Identify and win business development opportunities
* Effectively contribute to the annual budgeting process & report on progress to date
* Ensure that the portfolio is fit for purpose and meets (or preferably EXCEEDS) targets
* Champion open internal communications to ensure KPIs & SLAs are effective and adhered to
* Ensure all key customers receive comprehensive management information

This is a varied and challenging role in a fast-paced, fun and friendly environment. Our Industry is ever changing and never still; what we can guarantee is a support network like no other, with an experienced team on hand to ensure you achieve your potential, and help us achieve ours.

Additional Salary Info: Pension, Medicash, Ride2Work, Childcare vouchers

Client Development Manager | Business Development | Customer Service | B2B | Relationship Management | Logistics | KPI's

Essential Criteria:

* History of face-to-face customer engagement, business development and customer satisfaction
* Commercially astute with experience of delivering organic growth
* Excellent interpersonal skills with experience of relationship management
* Team player, as well as able to work on own initiative
* Able to demonstrate experience of problem solving and decision making
* Dynamic, creative and self-motivated
* Well presented, articulate with good time management
* Exce
llent verbal and written communication
* PC literate with PowerPoint, Excel and Word Skills

About Us:

CitySprint deliver flexible, reliable, innovative and technology led courier and logistics services. As well as being the UK's leading same day distribution network, we have a range of UK Overnight and International and specialist services, including 1-hour delivery timeslots for retail, our Healthcare offer and even in-night deliveries.

Our investment in leading-edge technology

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