Service Improvement Manager

Location
DA9 9UQ, Greenhithe
Posted
26 Jul 2017
Closes
14 Nov 2017
Contract Type
Permanent
Job Level
Management
This role is based in the South East ideally in the Dartford area but travelling around the South East and other areas as required.

Under the instruction of the Operations Director, the Service Improvement manager (peripatetic) manager will manage services in the absence of a registered manager, working with the Specialist Support Team as required.

Qualifications required: NVQ4 or equivalent in Care RMA/LMC or equivalent Nursing qualification desirable but not essential.

Knowledge, experience, understanding and practical ability to communicate with external and internal customers .

Knowledge, experience, understanding and practical ability to manage resources including ensuring the continued financial viability of each service, closely monitoring budgets, contracts, care hours, auditing as necessary, and addressing any shortfalls at the earliest opportunity.

* Building and maintaining an excellent Company reputation in the area, with purchasers and local authorities, and the community, ensuring high quality support provision and community presence at all times.
* Working closely with Operations Managers and Support Services Managers, in addition to external professionals, to assess new individuals and deliver presentations etc for service development and expansion.
* Ensuring that all paperwork and returns required by the company and support purchasers are completed accurately and on time so that the service can meet its procedural and contractual obligations in terms of data collection and monitoring.

Knowledge, experience, understanding and practical ability to manage people including:

* Act as a role model for the staff team demonstrating and communicating appropriate attitudes, behaviours, motivating individuals to give of their best but dealing appropriately with conflict and performance management issues.
* Being responsible for the recruitment, supervision, training and day to day management of staff so that the service can consistently provide the proper staffing levels, attitudes, and skills to support the individuals.
* Effectively delegate appropriate tasks and activities in order to develop staff and make the most efficient use of time in the service.
* Planning, managing and covering special events such as service user holidays, liaising with families, advocates, Social Workers etc as necessary.
* Undertaking on call duties as required, and managing on call rota for Team Leaders / Deputy Home Managers / Registered Nurses when you are not on call

Please contact Angel HR today if your interested.