Online Travel Support Coordinator

M1 6EU, Manchester
28 Jun 2017
14 Nov 2017
Contract Type
Online Travel Support Coordinator

Online Travel Support Coordinator / Online Travel / Coordinator / Administrator / Online Travel Advisor / Customer Service

Are you looking to start you career in Business Travel!

Due to an exciting 12 months of growth, our client, a top 10 Travel Management Company, are looking for an Online Travel Support Coordinator to join their online travel team based in Manchester. They are looking for experienced problem solvers who thrive in a fast-paced environment, and have the ability to deliver exceptional levels of customer service while supporting their clients.

No two days are the same in this role, but on a typical day you will;

* Offer support to clients using the online travel booking system
* Offer exceptional levels of support to clients over the phone and by email
* Ensure that any system issues are dealt with, and assist the client with any process queries or amendments required to complete their online travel bookings
* Develop an in-depth understanding of clients' online needs and expectations and ensure that the online systems are configured in line with these requirements
* Liaise with their system suppliers to ensure that any issues are dealt with promptly and effectively
* Offer support and train clients on the self-booking tools. Be able to dial into client PC's to help guide them through the systems.
* Deal with all Rail Ticketing and refunds for online clients, and amend or cancel any booking at the clients' request

Don't worry if you haven't done all of this before: they have a dedicated training team that will give you all the support you need while you learn the business.

The ideal candidate will:

* Be Computer literate with experience of using email and web based programs
* Have excellent customer service skills with the ability to deal with both call and emails
* Have excellent communication skills and the confidence to deal with clients over the phone on a daily basis
* GDS proficient, or working knowledge of airline, rail fares and ticketing is desirable but not essential

In return you will get:

* Salary: £17,000 - £19,000 per annum
* The opportunity to work in a fast-growing company with excellent opportunities for progression
* Excellent training and development
* 23 days holiday + Bank holidays, the option to buy extra holidays
* Enhanced Pension scheme, long service awards, Childcare vouchers, Company funded nights out, Discounted Travel and incentive trips and prizes

So if you are a self-starter eager to develop your travel industry, then please get in touch, our client would love to hear from you!

Please forward your CV for immediate consideration.

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