Cancelling an order

How to Cancel on Order

  1. Navigate to your orders:
    On Web: Click on the Menu.
    On the App: Go to My Gumtree.
  2. Click on My Orders and select the Bought/Sold tab.
  3. Find the order you want to cancel and click the three dots icon next to it.
  4. Click Cancel and select your reason from the list.

Buyers may cancel an order within 2 hours of successfully completing the payment at checkout, if the seller hasn’t already printed the delivery label needed to send the item. After this point, cancellation is no longer available.