If you receive an error while trying to pay for promotions and the platform won’t accept payment, double check the following:
- You are only using Mastercard, Visa, Maestro or PayPal.
- Your credit card is entered correctly, including the CCV (3 digit number on the back).
- You are using a credit card issued by a recognised banking institution.
- Your credit card billing address is correct.
- You are not over your credit limit.
- Your card has not expired.
- You are not using a prepaid credit card.
Note: If you are physically located outside of the UK, you may have trouble making payments.
If all of the above are correct, please try the transaction again to see if the issue continues. If it does, please try contacting PayPal or your card company for further information.
