We reserve the right not to refund Gumtree users for any fees paid through use of our sites, services, applications and tools in the following cases:
- If you breach, in our opinion, these Terms of Use, which include, without limitation, the Posting Rules.
- If your Ads went live with exposure on the Gumtree sites, services, applications or tools, even for a limited time, and that they benefited from the service associated with the paid fee.
- If your Ads are placed in the Pets or Massage categories of Gumtree.
- If your Ads are placed into “edit” mode and will go live to site once updated by you.
- If you have removed your Ads yourself.
- If you post duplicate Ads as defined in our rules regarding duplicate Ads.
- If we believe that your Ads are in a significantly wrong category.
Please note that the above list is not exhaustive. This information is also available in the Fees and Services section of Gumtree’s Terms of Use.
If you have used our delivery services, refunds are not available if buyers change their mind or don’t like the item when it arrives. Where there has been damage during transit or the item is significantly not as described (SNAD), buyers can use the Buyer Protection policy for help in getting a refund.
