Zipcar Member Services: Great Opportunities for Full & Part Time Work.
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Wimbledon, London

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We’re Zipcar, the world’s largest car-sharing company, and we’re looking to add new talent to our team.

Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership saving them money, time and headaches. Zipcar members in cities across America, Canada and the UK are making the decision to live car free and enjoy the convenience, savings and environmental benefits of having “wheels when you want them.”

As we continue to grow we’re looking for talented, passionate people with great ideas to join the family in our UK office. We aim to create an environment that is as supportive, diverse and fun as our brand. If you’re results-oriented, dedicated, and ready to contribute to an unparalleled experience for our community of forward thinking members, we encourage you to apply.

The Role

As part of the Member Services team, you will responsible for taking bookings from members, dealing with their queries and providing excellent service on a range of issues. We loathe the concept of call centres and deliberately staff our member services team with high calibre individuals who we empower to deal with issues rather than just logging them for escalation to another team. Member Services is the core to our business and we deliberately recruit people capable of progressing within our team.

The successful candidate must have:

• Outgoing, friendly personality
• Fluent spoken and written English
• Preferably experience in a customer service role
• Strong in Microsoft Office based programs
• Ability to multi-task efficiently
• High level of personal drive and sound judgment
• Outstanding communication and administrative skills
• Strong attention to detail
• Ability to work on your own initiative
• Reasonable travel time to our office in Wimbledon

As a member of the Zipcar Team you will receive:

• Salary: £18-20k depending on experience
• Free Membership
• Discounts on services and products

Applications must include a CV and Covering Letter which outlines:

• What you think the challenges are facing a car-club like Zipcar
• Why you’re the right person to contribute to our team
• What your three key principles of excellent customer service are
• When you are able to start

Please send this through to recruitment@zipcar.co.uk including the reference 'ZC/G' in the subject.

While we appreciate every applicant's interest, only those under consideration will be contacted. We regret that phone calls will not be accepted.
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