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- Contract type
- 743 days ago
Were Zipcar, the worlds largest car-sharing company, and were looking to add new talent to our team.
Today, Zipcar provides hundreds of thousands of people with a viable alternative to traditional car ownership saving them money, time and headaches. Zipcar members in cities across America, Canada and the UK are making the decision to live car free and enjoy the convenience, savings and environmental benefits of having wheels when you want them.
As we continue to grow were looking for talented, passionate people with great ideas to join the family in our UK office. We aim to create an environment that is as supportive, diverse and fun as our brand. If youre results-oriented, dedicated, and ready to contribute to an unparalleled experience for our community of forward thinking members, we encourage you to apply.
As part of the Member Services team, you will responsible for taking bookings from members, dealing with their queries and providing excellent service on a range of issues. We loathe the concept of call centres and deliberately staff our member services team with high calibre individuals who we empower to deal with issues rather than just logging them for escalation to another team. Member Services is the core to our business and we deliberately recruit people capable of progressing within our team.
The successful candidate must have:
Outgoing, friendly personality
Fluent spoken and written English
Preferably experience in a customer service role
Strong in Microsoft Office based programs
Ability to multi-task efficiently
High level of personal drive and sound judgment
Outstanding communication and administrative skills
Strong attention to detail
Ability to work on your own initiative
Reasonable travel time to our office in Wimbledon
As a member of the Zipcar Team you will receive:
Salary: £18-20k depending on experience
Discounts on services and products
Applications must include a CV and Covering Letter which outlines:
What you think the challenges are facing a car-club like Zipcar
Why youre the right person to contribute to our team
What your three key principles of excellent customer service are
When you are able to start
Please send this through to firstname.lastname@example.org including the reference 'ZC/G' in the subject.
While we appreciate every applicant's interest, only those under consideration will be contacted. We regret that phone calls will not be accepted.