Resource Planner

Contract type
872 days ago


Teleperformance UK offer a diverse range of contact centre solutions, consultancy and project work. Teleperformance operate on a global level with 249 centres across 47 countries. In the UK we have a combined workforce of over 6000 people operating from 13 locations and a number of in-sourced sites across Scotland, England and Northern Ireland. We are experts in the call centre services industry, and focus entirely on what we do best. We add value to our clients’ service by delivering creative solutions to meet all of their contact centre needs. We do this through the effective recruitment and development of our people, and operate some of the most innovative people management practices in the industry. Winning a number of prestigious industry awards is testament to this. These include Employer of the Year at the Orange National Business Awards for the UK.

We are currently recruiting for the following vacancy within our site in Erskine:

Job Title: Resource Planner

Location: Airdrie

Hours: 37.5 per week, flexibility required

Start Date: negotiable, ideally w/c Monday 17 December 2012

Purpose & Scope

Job Requirements

Working closely with all departments, you’ll facilitate communication and knowledge transfer to build and improve on the current communication between Operations and the RP Team. You will provide leadership to the campaigns they are assigned to and will be seen as a subject matter expert. You’ll lead by example, meet timescales, and provide recommendations for performance improvement as well as adding value by providing new ideas. You will need to be able to demonstrate some of your successes to date in terms of how you have added value to accounts/projects as an effective Resource Planner and how you feel value can be added to other accounts in this role.

Competencies required:

You must be able to demonstrate your ability to plan, prioritise and organise your workload to meet tight timescales
You will be able to adapt to a variety of situations whilst understanding and appreciating different and opposing perspectives
Sound working knowledge of Workforce Management tools
Open minded and flexible in dealing with circumstances as they arise
·Committed, enthusiastic, positive, resourceful and resilient.

·Demonstrate your ability to work under pressure with multiple projects or large number of FTE’s

·Open, approachable, a proven team player with strong communication skills.

·Working knowledge of forecasting and scheduling techniques

·Experience of using MS Excel and PowerPoint.

·Proven problem solving skills and a sound analytical approach.

·Ability to manage own work load to meet tight deadlines.

·Ability to work under pressure whilst maintaining accuracy

The following skills will be advantageous but not essential:

Experience using Totalview IEX
Knowledge of Aspect eWFM or Genesys WFM
FTE Sizing / Account sizing (Modeling) experience
Advanced MS Excel use including Visual Basic
Core Competencies

Technical Expertise
Commercial Awareness
Problem Solving

If you are interested you can apply with us by sending your CV to;


Ad ID: 113422669