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- Contract type
- 680 days ago
We're looking for someone on a temporary basis to help us to continue to delight customers and support suppliers. If you are passionate about health & beauty, and get a kick out of making people happy then this could be your dream job. Working part-time you will be in a team thats delivering world class customer service from our offices in central London.
Wahanda is an ambitious start-up developing an e-commerce, content and community marketplace for health, beauty and wellness. Founded by veterans of lastminute.com and Yahoo!, Wahanda is looking to revolutionise the way consumers search and book health & beauty treatments by connecting customers with businesses and professionals. Wahanda's investors include the technology team who built Skype, the investors behind last.fm and a former worldwide director of Four Seasons Hotels and Resorts.
The Nitty Gritty
We need someone to help answer customer queries and to be a primary contact point for our wellness suppliers (Salon, Spas, Fitness centres) across the UK. Your main responsibilities would include:
To act as main point of contact with customers
Processing offline customer bookings and transactions
Confirming orders with partners
Assist in fulfilment process to ensure vouchers are dispatched in an accurate and timely manner
Responding to customer queries and complaints
To act as a point of contact for existing suppliers
Ensuring smooth operational running of all promotions
To provide financial reports to suppliers as required.
To support the sales team in acquiring new accounts and maintaining existing accounts.
Filing and general administration
We are a young company and therefore many of our processes are still under development. The ideal candidate would not only execute the processes we have, but work with the team to improve them. You will need to commit to working a minimum of 16 hours, more hours will be available by arrangement with your manager.
What we will be looking for
You must be passionate to a fault about detail.
You should really like talking to people.
You will need to have a high standard of literacy in English and be numerate.
Previous Customer Service is desirable
You should be the sort of person who wants to solve problems when you see them.
You must be able to stay focused and be organized.
You will need strong computer skills.
Experience working with spreadsheets in Excel and Google Docs would be useful
Some experience with Adobe Photoshop would be useful.
We will need you to be professional, dedicated and dependable.
The Soft Stuff:
You'll have a good sense of humour.
A passion for the web and the potential of e-commerce
A genuine passion for the spa and wellness industry
Thorough and meticulous with extreme attention to detail
Ability to work independently with little day to day guidance
Proactive team player
Self motivated, uses initiative and problem solver
Work to tight deadlines with a can do attitude
Willingness to go beyond the call of duty to get the job done
You'll be very organized.
You will be reporting to our Customer Service Manager and you will work closely with everyone in the company (of course, were still small!) £8p/h.