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Operations Manager for cleaning company

Central
Contract type
Permanent
Posted
811 days ago

Description

This is a senior position, requiring no less than 5 years experience at Management Level.

Salary: 25k-35k depending on experience.

CV's and Letter of Application stating current salary and position to contact address on this advert.

Job description follows:

Reporting: General Manager


Role: To have full management responsibility for all operational aspects of the business); to manage operational staff (including field managers) to deliver and surpass all laid down service and profitability objectives for contracts; to manage and further existing client relationships.



Accountability:



Financial To be the primary budget holder for operations, to monitor performance against budget on an ongoing basis, to propose efficiencies that will allow improved performance against budget without affecting operational activity or customer service



Operational To take overall responsibility for service delivery to specification; to ensure appropriate staffing on sites and ensure staff shortfalls are promptly dealt with; to review and challenge actual against budget wages and ensure rectification where necessary





Client service To take primary responsibility for client service and the internal monitoring of client service performance; to review the QCA program results, highlight and take corrective action where necessary





Client relations To liaise with client management to ensure that any issues or opportunities are identified on a timely basis; to pass potential sales opportunities to the Commercial Director for follow up



Intnl relations: To maintain regular contact with field managers and other operations staff; to liaise with credit control and assist where necessary in ensuring cash receivables


Purchasing: To review and manage the company’s purchasing procedures and strategies and ensure that these represent best value and most efficient use of stock


HR: To identify and manage potential HR issues with operations staff; to ensure at all times that the appropriate legal framework is followed prior to taking action; to effect operations staff induction and training; to ensure that Company guidelines and procedures are followed



General: To promote the best interests of the Company at all times; to take responsibility for all matters relating to operations.

Ad ID: 106496132