Hotel Receptionist
Cosham, Portsmouth

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The Portsmouth Marriott Hotel is looking to recruit an Hotel Receptionsit for our 174 bedroomed hotel.

You will be required to provide the highest and most consistent service to all our guests and ensure all Company Standards and Local Standard Operational Procedures are adhered to at all times in relation to quality, guest services and profitability.
Provide excellent customer service and maximize guestsÂ’ satisfaction. Maximize the financial performance of the department.
To create relationships with guests that lead to Marriott and property loyalty. Serve as the main point of contact for all guest requests and needs. Answering calls, recording the guest requests and then pursuing the issue to a resolution. Exhibit courteous hospitality at all times and fully owns each guest issue. When in communication with the guest, AYS must be proactive in every area, including offering additional services. Most importantly, AYS must co-ordinate the response to the guest issue and then follows up with the guest to ensure satisfaction with results.


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