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- 811 days ago
BA (Hons) History (2,2) Swansea, Pangbourne College, A- Levels (B- Religious Studies,
C - History, C - Geography) and GCSE (2 As(Geography, Drama) 8 - Bs (triple award science, English, Maths, History, R.S., P.S.H.E) 1 C (French).
Handling customer data (Data Protection Act compliance)
Liaising with customers, internal clients and third parties
Audit-compliant financial and legal administration
Working with vulnerable people and children (CRB checked)
Dealing with difficult situations, providing clear and helpful advice to people in distress
Safety and risk management; managing activities with diverse groups
Motivating and teaching, encouraging others through leadership
Teamwork and understanding of the needs of a group
Customer Claims Representative, EUI Group LTD (Admiral Insurance) 2011-2012
Handling customer claims, on a whole-case basis from first call, to indemnification
Dealing with people in distress or who were angry while maintaining calm professionalism and assisting them with the process of their claim
Keeping accurate, legally and financially auditable records of claims, claimants and incidents
Logging and annotating all customer interactions and progressing cases forward
Working within a team and to targets, with
Working with third parties (the police, other insurers) and maintaining clear records
Reporting appropriately within the organisation and to customers
Sports Therapy Assistant, PALS (Patient Advice and Liaison Service) June 2006
Teaching children with physical handicaps and profound learning difficulties to row
Handling situations appropriately, managing the safety of groups of children
Encouraging young people to realise their potential, providing motivation
Non-judgemental handling of young peoples emotions and difficulties
Activity Leader, Abacus College Oxford June July 2010
Leading and teaching students for whom English is a foreign language on activities around Oxford and on campus
Risk management, safety monitoring, managing a group
Planning activities, researching local interest
Developing students English skills through play and learning.
Lance Corporal, Royal Artillery Combined Cadet Force (voluntary role) 2005-2008
Gained certification as a Qualified Signals Operator and First Aid provider
I have worked on radio programmes about music and gaming for US station. I write on games in my spare time and have a good understanding of social networking and internet broadcasting (podcasts, blogging, Twitter, etc.). I have experience as a rowing coach and coxswain at SURC (Swansea university rowing club) and also competed at a national level during my time in school.
For More information please e-mail me and i will respond with due haste.