German speaking Adobe Enterprise Support Consultant (Creative Suite, Acrobat)
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Edinburgh

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(initially 1-year, likely to be extended)

Responsibilities:
Providing high-level technical support to industry-leading enterprise accounts and Adobe partners in the areas of Acrobat and Creative Suite products, particularly digital publishing and pdf workflows.
Troubleshoot in-depth customer issues around a wide range of technologies and liaise with engineering to work towards resolution.
You work both independently and as part of a team, in a fast-paced environment
Occasional travel to customer sites or to technical conferences
You enjoy dealing with diverse challenges and look forward to learning new technologies
Authoring and reviewing knowledgebase articles and training materials for both customers and internal reference

Requirements:
Fluency in German and English with excellent oral and writing skills
Additional French or Swedish skills welcome but not required
Preferably educated to degree level
Strong computing background
Excellent knowledge of Windows and Mac operating systems
Excellent troubleshooting skills
Strong knowledge of PDF and Adobe Acrobat
A keen interest in Adobe Creative Suite products and digital publishing workflows
Knowledge of installer/deployment technologies
Previous experience in a support environment beneficial