Experienced Receptionist Required, £6.00, 30hr/wk

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• To Organise Duty Rosters, Ensuring That There Are Sufficient Staff To Cover All Duties, Particularly During Peak Period Business And To Arrange A Stand-by In Case Of Illness Or Absenteeism.
• To Be Available During Check-in Periods To Deal With Any Problems Or Complaints.
• To Ensure That Reception Staff Are Dressed In The Correct Uniform And That Their Appearance Enhances The Image Of The Hotel.
• To Ensure That Guests Are Greeted “with A Smile” And That All Registration Formalities Are Correctly Completed, Paying Particular Attention To Charge-out Details And Credit Rules.
• To Liaise With Reservations And Pre-allocate Rooms, Bearing In Mind The Preferences Of Guests.

• To Ensure Co-operation And Helpfulness With All Front Office And Housekeeping Departments.
• To Ensure That The Guest List Register Is Updated Regularly During The Day And That Copies Are Sent To The Appropriate Departments, I.e. Housekeeping, Restaurant, Etc.
• To Liaise Closely With The Housekeeping Department On Check Outs, Moves, Etc.
• To Arrange Alternative Suitable Accommodation, For A Confirmed Or Regular Guest, If The Hotel Is Fully Occupied.
• To Ensure Maximum Room Occupancy In Line With Agreed Policy On Overbooking.
• To Carry Out Regular On-the-job Training With All Staff Helping To Cover To Ensure That They Perform Their Duties Correctly To Company Standards.
• To Report Any Faults Or Defects To The Maintenance Department.
• To Be Totally Security Conscious At All Times And Ensure That Effective Procedures Are In Operation For Bomb Scares, Etc.

Must Have Experience With HOTEL PERFECT

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