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- Contract type
- 938 days ago
Job: To control, manage and develop a Mobile Despatch Team working in conjunction with a Support Team to adapt and develop the service offerings to meet the needs of our customers.
To ensure that service levels and operational targets are met.
Reporting to: Fleet Operations Director
Scope: Manage a team of 15-30 Mobile dispatchers and administrative support team.
Main Duties and Responsibilities:-
Despatch Centre is manned efficiently to meet the needs of the business.
Despatchers are trained and competent to effectively manage workloads.
Continually review process and working practices to achieve greater efficiency
Manage and review performance of direct reports
Ensures Health & Safety aspects affecting their own and others job roles are adhered too.
Key Experience and Competencies Required:-
Conveys information in a clear, structured and understandable manner
Shows an understanding of the business and its values
Fosters effective and productive working relationships
Develops and maximises potential of direct reports through coaching
Manages teams through change.
Delegates and allocates work effectively
Demonstrates awareness of budgetary constraints
Writes clear and concise documentation
Good negotiating skills build consensus
Deals with clients/stakeholders in a sensitive and diplomatic manner
Organises and plan projects effectively
Takes responsibility for projects/workload and sees it through
Shows an understanding of numerical concepts and can think and reason with numbers
Demonstrates an ability to clearly communicate ideas and concepts verbally to groups of mixed ability
Methodical, orderly and systematic approach to work
Proven track record of managing teams to achieve KPIs
Exceptional customer service skills.
Computer literate proficient in MS Software.
Innovative Generates and/or creates novel and innovative solutions to problems
Demonstrates an ability to solve problems in a rational/analytical manner
Works efficiently with both speed and accuracy when performing tasks
Patient and focused attention to detail in completion of tasks
Concentrates on the task in hand
Able to juggle numerous conflicting tasks at once and still provide results
Ability to stick to the rules and comply with tight regulations and procedures
Demonstrates success in a competitive environment
Always willing to try new things and adapts well to change
Conscious of the business need to make a profit
Self Motivated will initiate self-development activities
Willing to develop close work relationships with colleagues and customers
Remains calm and focused when working under pressure
Persuasive and Self assured in dealing with customers
Self reliant in achievement of tasks
Resilient remains positive when faced by obstacles
Sociable and builds rapport easily
Prepared to take the time to listen and consider others opinions
Adapts behaviour to suit different situations
If you feel you fit the bill, please send a CV and covering letter in the first instance