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To provide diagnosis on hardware, software, PC's, laptops and printers to internal customers. Diagnosis and troubleshooting of Windows XP, Vista, and MS Office applications. Network issues diagnosis and troubleshooting. Installation and configuration of hardware, OS and PC products. Escalate issues in a timely manner. Requirements: At least 2 years hand on experience in a similar role. Strong hands on experience in troubleshooting the following: MS Office 2003 and 2007, Windows XP and Vista. Experience with LAN, WAN and networking protocols. Excellent communication and customer service skills.